Chad: AI Chat Agent + Helpdesk vs Chililabs: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Chad, Nov 2, 2026 for Chililabs.
The short answer
- On the Shopify App Store: Chad 5.0 from 1 reviews and Chililabs 3.5 from 7 reviews.
- Only Chad lists a free plan. Paid plans start at $109/month for Chad and $29/month for Chililabs.
- Chililabs lists 5 features Chad’s listing doesn’t mention, including AI summaries, Auto-assign, Feedback surveys.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1,500 orders per month
- · Customizable FAQ
- · Self-serve Track / Cancel / Edit Order
- · Unlimited agent seats
- · Unlimited tickets
Pro
- · 5,000 orders per month
- · Everything in Free, plus:
- · Returnless Refunds
- · Self-serve Edit Shipping Address
- · Self-serve Returns & Exchanges
Growth
- · 5,000 orders per month
- · AI Agents for live chat
- · Brand colors
- · Brand logo
- · Everything in Pro, plus:
Starter
- · Connect multiple support inboxes
- · Custom support domain
- · Smart ticket assignment
- · Team shift scheduling
- · Upto 250 tickets
Growth
- · AI replies trained on store policies
- · AI-powered draft replies
- · Everything in Starter
- · Upto 1000 tickets
Pro
- · Everything in Growth
- · Priority support setup
- · Upto 2500 tickets
- · Usage based pricing over 2500 tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureOverwhelmed by support tickets? Meet Chad. Our intelligent self-service platform lets your customers resolve most routine issues instantly, 24/7. Designed with you in mind, Chad makes setup a breeze—just copy and paste your store policy, and you’re ready to go. Say goodbye to ticket backlogs, macros, dialog trees, and complex workflows. Say hello to seamless efficiency.
Chili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.
- A chatbot that just works! AI + always an escape hatch = no more dialog loops!
- Track order and shipping status with over 1,500 couriers supported worldwide
- Let your customers edit their address / items ordered before order gets shipped
- Connects to your support inbox = never miss a ticket again
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chad |  Chililabs |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chad | Chililabs |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 3.5 ★ |
| App Store reviews | 1 | 7(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Chad and Chililabs: common questions
- Is Chad or Chililabs cheaper?
- Only Chad lists a free plan. Paid plans start at $109/month for Chad and $29/month for Chililabs. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chad or Chililabs?
- On the Shopify App Store: Chad 5.0 from 1 reviews and Chililabs 3.5 from 7 reviews.
- What features does each app list that the other doesn’t?
- Chad lists 4 the others don’t mention, such as FAQs, Help center, Rule-based triggers, Self-service. Chililabs lists 5 the others don’t mention, such as AI summaries, Auto-assign, Feedback surveys, Multi-store. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Chad, Nov 2, 2026 for Chililabs; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Chad, Nov 2, 2026 for Chililabs. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.