Candidly ‑ Customer Feedback vs Delighted Post‑Delivery Survey
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $5/month for Candidly and $249/month for Delighted Post‑Delivery Survey.
- Delighted Post‑Delivery Survey lists 8 features Candidly’s listing doesn’t mention, including Conditional logic, Customer satisfaction, Email.
Head to head
Post Purchase Customer Satisfaction Score
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free plan
- · 7 day customer score retention
- · Email notifications for new scores
Pro plan
- · 12 month retention for customer scores
- · Email notifications for new scores
- · Export data to CSV
Free Starter
- · 1 Templates Project
- · 1 user
- · 35 Free integrations (Shopify, Klaviyo, Slack, Zendesk, Gorgias)
- · 50 responses/ month
- · Unlimited Surveys
Premium
- · 10 users
- · 500 responses/ month
- · Premium Integrations (Salesforce, Segment, Hubspot, Gladly)
- · Unlimited Surveys
- · Unlimited Templates
Premium Plus
- · 1,000 responses/ month
- · 20 users
- · Premium Integrations (Salesforce, Segment, Hubspot, Gladly)
- · Unlimited Surveys
- · Unlimited Templates
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureDelighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act!
- Simply connect Delighted to your Shopify store and select the survey delay
- Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
- Customize your logo and brand for a beautifully branded survey design
- Real-time responses will appear in the dashboard to track trends overtime
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Candidly | Delighted Post‑Delivery Survey |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Candidly | Delighted Post‑Delivery Survey |
|---|---|---|
| App Store rating | Not published | 4.8 ★ |
| App Store reviews | Not published | 6 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Candidly | Delighted Post‑Delivery Survey |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $5/month(ahead) | $249/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 2 | 3 |
Listing
| Measure | Candidly | Delighted Post‑Delivery Survey |
|---|---|---|
| Shopify category rank | Not enough data | #71 |
| Shopify App Charts | Not on this week’s charts | #6 on Featured by Shopify in Surveys |
| Built for Shopify | No | No |
| Launched | May 19, 2022 | Oct 31, 2014 |
| Languages | Not published | 1 |
| Developer | Yellow Robot | Delighted, LLC |
FAQ
Candidly and Delighted Post‑Delivery Survey: common questions
- Is Candidly or Delighted Post‑Delivery Survey cheaper?
- Both list a free plan. Paid plans start at $5/month for Candidly and $249/month for Delighted Post‑Delivery Survey. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Delighted Post‑Delivery Survey lists 8 the others don’t mention, such as Conditional logic, Customer satisfaction, Email, Market research. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.