Amity: AI Customer Support vs ShieldDesk ‑ AI Support Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Amity, Oct 27, 2026 for ShieldDesk.
The short answer
- Both list a free plan. Paid plans start at $49/month for Amity and $9/month for ShieldDesk.
- Amity lists 3 features ShieldDesk’s listing doesn’t mention, including AI summaries, Analytics, Social media.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Connected Channel
- · 1,000 Session Replays
- · 10 AI Voice Calls
- · 100 AI Conversations
- · 100 Web Chats
- · Unlimited Memories & Suggested Actions
Plus
- · 1,000 Session Replays
- · 25 AI Voice Calls
- · 250 AI Conversations
- · 300 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Pro
- · 1,000 Web Chats
- · 100 AI Voice Calls
- · 5,000 Session Replays
- · 750 AI Conversations
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Max
- · 10,000 Session Replays
- · 2,000 AI Conversations
- · 300 AI Voice Calls
- · 5,000 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Free
- · 50 messages per month
- · AI drafts from live order data
- · All channels in one inbox
- · All features included
- · Spam filtered automatically
Starter
- · 1,000 messages per month
- · All features included
- · Auto-answers order status
- · Cancel, refund or reroute orders
- · Reports, saved replies, team inbox
Pro
- · 5,000 messages per month
- · All features included
- · Auto-answers order status
- · Priority support
- · Reports, saved replies, team inbox
Business
- · 20,000 messages per month
- · All features included
- · Dedicated onboarding
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAmity provides AI customer support, a shared inbox and customer relationship intelligence for Shopify. Manage Gmail, Instagram, WhatsApp and more in one place. Draft or auto-send personalized replies using customer memory, Shopify orders, past conversations and preferences.
ShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop.
- Customer memory
- Context-aware replies
- Proactive follow-up
- Task escalation
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Amity |  ShieldDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Amity | ShieldDesk |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Amity | ShieldDesk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $9/month(ahead) |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Amity | ShieldDesk |
|---|---|---|
| Shopify category rank | #223 | #125(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 19, 2026 | May 18, 2026 |
| Languages | 1 | 1 |
| Developer | OT Software Group, Inc. | Approid Tech |
FAQ
Amity and ShieldDesk: common questions
- Is Amity or ShieldDesk cheaper?
- Both list a free plan. Paid plans start at $49/month for Amity and $9/month for ShieldDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Amity lists 3 the others don’t mention, such as AI summaries, Analytics, Social media. ShieldDesk lists 3 the others don’t mention, such as Contact form, Email, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Amity, Oct 27, 2026 for ShieldDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Amity, Oct 27, 2026 for ShieldDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.