Amity: AI Customer Support vs OpenDesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Only Amity lists a free plan. Paid plans start at $49/month for Amity and $49/month for OpenDesk.
- OpenDesk lists 6 features Amity’s listing doesn’t mention, including Email, Feedback surveys, Live chat.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Connected Channel
- · 1,000 Session Replays
- · 10 AI Voice Calls
- · 100 AI Conversations
- · 100 Web Chats
- · Unlimited Memories & Suggested Actions
Plus
- · 1,000 Session Replays
- · 25 AI Voice Calls
- · 250 AI Conversations
- · 300 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Pro
- · 1,000 Web Chats
- · 100 AI Voice Calls
- · 5,000 Session Replays
- · 750 AI Conversations
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Max
- · 10,000 Session Replays
- · 2,000 AI Conversations
- · 300 AI Voice Calls
- · 5,000 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Monthly Plan
- · All features included
- · Unlimited tickets, users, automations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAmity provides AI customer support, a shared inbox and customer relationship intelligence for Shopify. Manage Gmail, Instagram, WhatsApp and more in one place. Draft or auto-send personalized replies using customer memory, Shopify orders, past conversations and preferences.
OpenDesk is an AI-powered customer support tool built for and by ecommerce brands. It empowers brands with faster responses, human-centered automations, and actionable insights that power customer retention.
- Customer memory
- Context-aware replies
- Proactive follow-up
- Task escalation
- All your inboxes in one place - sorted, labeled, and prioritized
- Respond faster with auto-drafts and auto ticket categorization
- Train OpenDesk how to respond like you and automate tickets with confidence
- Pinpoint and fix root causes of issues that lead to unhappy customers
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Amity |  OpenDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Amity | OpenDesk |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Amity and OpenDesk: common questions
- Is Amity or OpenDesk cheaper?
- Only Amity lists a free plan. Paid plans start at $49/month for Amity and $49/month for OpenDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Amity lists 1 the others don’t mention, such as AI summaries. OpenDesk lists 6 the others don’t mention, such as Email, Feedback surveys, Live chat, Tagging. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.