Amity: AI Customer Support vs Help Scout
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Amity, Nov 9, 2026 for Help Scout.
The short answer
- Only Amity lists a free plan.
- Help Scout lists 18 features Amity’s listing doesn’t mention, including Auto-assign, Chatbot, Customer notifications.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Connected Channel
- · 1,000 Session Replays
- · 10 AI Voice Calls
- · 100 AI Conversations
- · 100 Web Chats
- · Unlimited Memories & Suggested Actions
Plus
- · 1,000 Session Replays
- · 25 AI Voice Calls
- · 250 AI Conversations
- · 300 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Pro
- · 1,000 Web Chats
- · 100 AI Voice Calls
- · 5,000 Session Replays
- · 750 AI Conversations
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Max
- · 10,000 Session Replays
- · 2,000 AI Conversations
- · 300 AI Voice Calls
- · 5,000 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Free to install
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAmity provides AI customer support, a shared inbox and customer relationship intelligence for Shopify. Manage Gmail, Instagram, WhatsApp and more in one place. Draft or auto-send personalized replies using customer memory, Shopify orders, past conversations and preferences.
Help Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
- Customer memory
- Context-aware replies
- Proactive follow-up
- Task escalation
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Amity |  Help Scout |
|---|---|---|
| Detected stores | Not published | 212 |
| Net store change, 28 days | 0 | −68 |
| Stores added, 28 days | Not enough data | 5 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Apparel & Accessories, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Amity | Help Scout |
|---|---|---|
| App Store rating | Not published | 3.7 ★ |
| App Store reviews | Not published | 19 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Amity | Help Scout |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $49/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | Amity | Help Scout |
|---|---|---|
| Shopify category rank | #223 | #90(ahead) |
| Shopify App Charts | Not on this week’s charts | #6 in Helpdesk |
| Built for Shopify | No | No |
| Launched | May 19, 2026 | Mar 31, 2014 |
| Languages | 1 | 1 |
| Developer | OT Software Group, Inc. | Help Scout |
FAQ
Amity and Help Scout: common questions
- Is Amity or Help Scout cheaper?
- Only Amity lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Help Scout lists 18 the others don’t mention, such as Auto-assign, Chatbot, Customer notifications, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Amity, Nov 9, 2026 for Help Scout; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Amity, Nov 9, 2026 for Help Scout. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.