Chatty AI Chatbot & Live Chat vs Text ‑ AI Agent & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026.
The short answer
- Chatty AI Chatbot & Live Chat is detected on 65× as many Shopify stores as Text: 6,859 vs 106 as of Nov 2, 2026.
- On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 3,352 reviews and Text 5.0 from 2 reviews.
- Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $25/month for Text.
- Chatty AI Chatbot & Live Chat lists 18 features Text’s listing doesn’t mention, including Accordions, AI generation, Business hours.
Head to head
- United States
- United Kingdom
- Australia
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations/ month
- · AI answers FAQs & recommends products
- · AI trained up to 200 products
- · After-hours auto reply + saved replies
- · Email connect
- · Unlimited human conversation
Basic
- · 100 AI conversations/ month
- · 12-month chat history
- · 5 members
- · AI order tracking
- · Basic analytics
- · Multi-channel inbox
Pro
- · 500 AI conversations /month
- · AI Shopping assistant
- · AI reply on socials
- · Advanced analytics
- · Auto-recover abandoned carts
- · Pro AI model - smarter & higher accuracy
Plus
- · 1000 AI conversations /month
- · AI Shopping assistant
- · AI analytics consultant
- · Pro AI model higher accuracy
- · Train AI with up to 20,000 products
- · Unlimited member
Essential
- · AI Copilot
- · Cart recovery campaign
- · Live chat, email, and Messenger
- · Live visitors tracking
- · Real-time cart preview
- · Sales reporting
Growth
- · Advanced reporting
- · Advanced widget customization
- · Chat topics insights
- · Everything from Essential
- · Multilingual support
- · Tag suggestions
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNo time to sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. A AI chat answers pre-sale product questions and knows your products and inventory. The AI Agent recommends products, upsells, applies Shopify discounts, sends checkout links and proactively recovers abandoned carts. It tracks orders, translates chats and hands off to a human when asked.
Turn customer service into a sales channel. See live carts, past orders, and lifetime spend as you chat. Get notified when items are added or removed mid-conversation. The AI agent spots buying intent and acts on it, understanding conversation context to answer product questions from live inventory and show product cards in chat.
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
- AI assistant that answers product questions and supports buying decisions
- AI agent trained on your live inventory answers questions and helps you sell
- Live cart preview showing items, value, and browsing context
- Live cart, past orders, and spend at a glance to help agents spot buying intent
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | Chatty AI Chatbot & Live Chat |  Text |
|---|---|---|
| Detected stores | 6,859(ahead) | 106 |
| Net store change, 28 days | −78 | +4 |
| Stores added, 28 days | 88(ahead) | 4 |
| Big-brand share | 9% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | United States, United Kingdom, Australia | United States, United Kingdom, Australia |
Reviews
| Measure | Chatty AI Chatbot & Live Chat | Text |
|---|---|---|
| App Store rating | 4.9 ★ | 5.0 ★(ahead) |
| App Store reviews | 3,352(ahead) | 2 |
| New reviews, 28 days | 31 | Not enough data |
| Reviewers a year or more in | 7% | Not enough data |
Pricing
| Measure | Chatty AI Chatbot & Live Chat | Text |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19.99/month(ahead) | $25/month |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 2 |
Listing
| Measure | Chatty AI Chatbot & Live Chat | Text |
|---|---|---|
| Shopify category rank | #2(ahead) | #82 |
| Shopify App Charts | #94 on the Shoplist 100 | #7 on Rookies in Chat |
| Built for Shopify | Yes | No |
| Launched | Jun 9, 2022 | May 12, 2026 |
| Languages | 1 | 1 |
| Developer | Chatty AI Sales Agent - For live chat & helpdesk | Text |
FAQ
Chatty AI Chatbot & Live Chat and Text: common questions
- Which is more popular, Chatty AI Chatbot & Live Chat or Text?
- Chatty AI Chatbot & Live Chat is detected on 65× as many Shopify stores as Text: 6,859 vs 106 as of Nov 2, 2026.
- Is Chatty AI Chatbot & Live Chat or Text cheaper?
- Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $19.99/month for Chatty AI Chatbot & Live Chat and $25/month for Text. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatty AI Chatbot & Live Chat or Text?
- On the Shopify App Store: Chatty AI Chatbot & Live Chat 4.9 from 3,352 reviews and Text 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Chatty AI Chatbot & Live Chat lists 18 the others don’t mention, such as Accordions, AI generation, Business hours, Collection page. Text lists 10 the others don’t mention, such as Cart recovery, Cross-sell, Discounts, Encryption. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.