Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Retain more customers with a customisable loyalty program and referrals. Launch quickly and easily make changes, no coding required. Encourage customers to spend more and increase repeat purchases with 20+ out-of-the-box campaigns, like goal spend and social media engagement. Acquire more new customers quickly by incentivizing referrals. Access advanced analytics to understand customer behaviour and optimise your rewards program to boost engagement and create lasting brand loyalty.

Every product page is a missed opportunity when bundles aren't working for you. Built on 10+ years of app development experience, our intelligent engine delivers one click bundle recommendations that let shoppers add complementary products instantly, increasing items per checkout and AOV. Use AI recommendations, manual rules, or global presets to upsell and cross sell at scale. Easily apply discounts configured globally or individually to adapt to the needs of your store and bundles.

Get the most out of your product reviews with all your data consolidated in one platform. Deliver a seamless customer experience with all review requests on brand, on time, and never double-sent – Klaviyo already has all your existing templates and applies smart sending rules to all sends.

Product Samples simply provides an extra feature for customers to order product samples in free or lower price directly from your store. This is a simple and creative solution to boost your sales, get a bigger basket and lower returns. In addition, Product samples help you ensure each order for your store is a worthwhile investment for you and your customers. You can determine if an item fits your brand, meets your quality standards and will live up to your customers’ expectations.