Richpanel: AI Customer Service
Live Chat, Helpdesk & Self Service. Upgrade Zendesk, Gorgias
170 Ratings
4.9
Media
About this app
Launched: Nov 15, 2019, 12:00:00 AM
Automate your customer service. Without compromising quality.
Richpanel allows your support teams to respond faster, manage all channels & scale customer service. Our AI and self-service capabilities enable your customers to resolve many issues even before they reach an agent. When their issues do require agent assistance, the AI equips your best agents with personalised replies and suggests actions, significantly boosting their productivity. Popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Scale with AI: Help agents draft high quality replies & boost their speed
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
Features
Real-time messaging
AI chatbots
Callback
Email chat
Customer insights
Push notifications
File upload
Agent analytics
Automated responses
Surveys
Product recommendations
FAQs
Order updates
Quick replies
Greetings
Send transcript
Customization
Tagging
Business hours
Chat assignment
Agent avatar
Chat flows
Welcome messages
Color and font
Pricing Plans
PRO
89
- Email, Phone, Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
PRO MAX
119
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
