Molin: AI Chatbot Agent vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026.
The short answer
- Zipchat AI Chatbot & Live Chat is detected on 14× as many Shopify stores as Molin: 1,358 vs 100 as of Nov 10, 2026.
- On the Shopify App Store: Molin 4.8 from 12 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Both list a free plan. Paid plans start at $23/month for Molin and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 14 features Molin’s listing doesn’t mention, including Cart recovery, Chat assignment, Chat buttons.
Head to head
- Hungary
- United Kingdom
- United States
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 25 AI conversations
- · 5 preset answers
- · Human handover
- · Limited conversation history
- · Up to 500 products
Startup
- · 125 AI conversations
- · 20 preset answers
- · Automatic product refresh
- · Collect potential lead
- · Social integrations
- · Up to 1,000 products
Growth
- · 50 preset answers
- · 500 AI conversations
- · File upload
- · Limited analytics
- · Order updates & tracking codes
- · Remove Molin branding
Scale
- · 1,250 AI conversations
- · 100 preset answers
- · Custom AI actions
- · File upload with full analytics
- · Order cancellation, refunds, restocking
- · Up to 30,000 products
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMolin is a ChatGPT-powered AI chatbot that answers customer questions instantly using your shop’s data. It supports 90+ languages and provides personalized product recommendations while handling inquiries. Molin creates conversational customer experiences by assisting shoppers in real-time. It can track and update orders, process refunds automatically on its own.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Reply instantly: Answer customer questions instantly in 92+ languages.
- Sell more: Recommend products to your customers in conversation to sell more.
- Collect leads: Let your AI collect visitors' emails seamlessly.
- Train your AI: Make your AI follow specific rules and conversational format.
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Molin |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | 100 | 1,358(ahead) |
| Net store change, 28 days | 0 | +31 |
| Stores added, 28 days | Not enough data | 50 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Hungary, United Kingdom, United States | United States, United Kingdom, Italy |
Reviews
| Measure | Molin | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 4.8 ★ | 4.9 ★(ahead) |
| App Store reviews | 12 | 209(ahead) |
| New reviews, 28 days | 0 | 2(ahead) |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | Molin | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $23/month(ahead) | $80/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Molin | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #174 | #18(ahead) |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Jan 24, 2024 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | Molin AI Ltd | ZIPCHAT INC |
FAQ
Molin and Zipchat AI Chatbot & Live Chat: common questions
- Which is more popular, Molin or Zipchat AI Chatbot & Live Chat?
- Zipchat AI Chatbot & Live Chat is detected on 14× as many Shopify stores as Molin: 1,358 vs 100 as of Nov 10, 2026.
- Is Molin or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $23/month for Molin and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Molin or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: Molin 4.8 from 12 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- Molin lists 4 the others don’t mention, such as Behavior tracking, Business hours, Callback, Shipping alerts. Zipchat AI Chatbot & Live Chat lists 14 the others don’t mention, such as Cart recovery, Chat assignment, Chat buttons, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.