Wilmo: AI Customer Support vs Wismify | AI Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for Wilmo, Oct 15, 2026 for Wismify.
The short answer
- Paid plans start at $1,200/month for Wilmo and $390/month for Wismify.
- Wismify lists 6 features Wilmo’s listing doesn’t mention, including AI summaries, Analytics, Order tracking.
Head to head
Basic
- · Everything included
- · Unlimited users, teams and markets
- · Up to 1,000 tickets/month
Growth
- · Everything included
- · Unlimited users, teams and markets
- · Up to 2,500 tickets/month
Pro
- · Everything included
- · Unlimited users, teams and markets
- · Up to 5,000 tickets/month
Advanced
- · Everything included
- · Unlimited users, teams and markets
- · Up to 10,000 tickets/month
Enterprise
- · Everything included
- · Unlimited users, teams and markets
- · Up to 25,000 tickets/month
Starter
- · 3,500 AI tokens/mo (Cowriter & AI tools)
- · 300 tickets/mo included
- · AI auto-resolution included
- · AI-classified ticket inbox
- · Custom AI brand voice
- · Shopify customer & order data on ticket
Growth
- · 1,000 tickets/mo included
- · 12,000 AI tokens/mo
- · Analytics Pro included
- · Everything in Starter
- · KPI dashboards with PDF/Excel export
- · Per-agent performance & KPI targets
Enterprise
- · 3,000 tickets/mo included
- · 35,000 AI tokens/mo
- · Automations & workflows included
- · Everything in Growth
- · Feature requests shipped in days
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWilmo is a shared inbox for your support email. When a customer writes about an order, its AI finds the order in your store and drafts a reply in the customer's language. It can also prepare the fix: cancel or refund the order, change the shipping address, edit items, or create a discount code or gift card.
Wismify turns your support emails from Gmail or Microsoft 365 into tickets. Its AI classifies each ticket by type, urgency and sentiment, and filters spam. Using your Shopify customer, order and tracking data and your store policies, it answers routine questions in your brand voice, 24/7. Your team handles the rest faster with AI drafts, summaries and translations.
- See a customer's orders, items and fulfillment status next to their email
- Cancel, refund or edit an order from the ticket, with your approval
- Change a shipping address or contact email when the customer asks
- Send a customer a discount code or gift card from the ticket
- AI auto-resolves about a third of tickets using your Shopify order data,
- AI classifies every ticket by type, urgency and sentiment and filters spam
- Customers get instant answers 24/7 — order status, tracking and policies
- Cowriter: AI drafts, summaries and translations to resolve complex cases fast
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Wismify | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Wismify | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Wilmo and Wismify: common questions
- Is Wilmo or Wismify cheaper?
- Paid plans start at $1,200/month for Wilmo and $390/month for Wismify. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Wilmo lists 2 the others don’t mention, such as Tagging, Ticketing. Wismify lists 6 the others don’t mention, such as AI summaries, Analytics, Order tracking, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for Wilmo, Oct 15, 2026 for Wismify; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for Wilmo, Oct 15, 2026 for Wismify. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.