askVela – Chat & AI Support vs Veloqo
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 28, 2026 for askVela, Oct 13, 2026 for Veloqo.
The short answer
- Only askVela lists a free plan. Paid plans start at $39/month for askVela and $29/month for Veloqo.
- askVela lists 14 features Veloqo’s listing doesn’t mention, including Behavior tracking, COD verification, Cross-sell.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · AI bot: 100 replies/month
- · Automatic Knowledge base
- · Chat widget
- · Community support
Growth
- · 3 agent seats
- · AI bot: 2,000 replies/month
- · Email notifications
- · Everything in Free
- · Order & customer lookup
- · Review invitations
Scale
- · 10 agent seats
- · AI bot: 10,000 replies/month
- · Custom branding without Vela logo
- · Everything in Groth & Free
- · Priority support
Starter
- · 1 Store/Website
- · 1,000 conversations/month
- · 24/7 AI chat widget
- · Basic customization
- · Email support
Growth
- · 3 Stores/Websites
- · 5,000 conversations/month
- · Everything in Starter
- · Full widget customization
- · Multi-language support
- · Priority support
Scale
- · Dedicated support
- · Everything in Growth
- · Unlimited conversations
- · Unlimited websites
- · White-label option
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureVela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns.
Veloqo is an AI-powered assistant that lives on your storefront, answering customer questions, recommending products, and capturing leads around the clock — even when you're closed. Trained on your store's products, policies, and FAQs, Veloqo gives customers instant, accurate answers to their questions, day or night.
- Live chat widget enabled from your theme, no code required
- AI answers customer questions from your help articles and product catalog
- Product recommendations shown as cards directly in the chat
- 24/7 AI chat that answers customers and recommends products
- Smart product recommendations, trained on your actual store catalog.
- Set up in minutes — one-click Shopify install, no coding required.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  askVela |  Veloqo |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | askVela | Veloqo |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
askVela and Veloqo: common questions
- Is askVela or Veloqo cheaper?
- Only askVela lists a free plan. Paid plans start at $39/month for askVela and $29/month for Veloqo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- askVela lists 14 the others don’t mention, such as Behavior tracking, COD verification, Cross-sell, Discounts. Veloqo lists 3 the others don’t mention, such as Agent avatar, Cart recovery, Real-time translation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 28, 2026 for askVela, Oct 13, 2026 for Veloqo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 28, 2026 for askVela, Oct 13, 2026 for Veloqo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.