TideReply vs Trexa Order Tracking AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026 for TideReply, Nov 1, 2026 for Trexa Order Tracking AI.
The short answer
- Only Trexa Order Tracking AI lists a free plan. Paid plans start at $39/month for TideReply and $19/month for Trexa Order Tracking AI.
- TideReply lists 15 features Trexa Order Tracking AI’s listing doesn’t mention, including AI chatbots, AI responses, Auto-reply.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Essential
- · 100 AI conversations a month
- · AI chat trained on your store
- · Order tracking in chat
- · Pauses at your limit. No surprise bills
- · Resets every month, yearly plan too
- · Unlimited teammates and live takeover
Growth
- · 500 AI conversations a month
- · Everything in Essential
- · Resets every month, yearly plan too
Scale
- · 1,200 AI conversations a month
- · Everything in Essential
- · Resets every month, yearly plan too
Free
- · 10 premium orders/month
- · AI order assistant
- · Basic post-purchase analytics
- · Branded order tracking page
- · Email support
- · Self-serve cancellation requests
Starter
- · Dropshipping mode
- · Everything in Free
- · Priority email support
- · Product recommendations on tracking page
- · Revenue impact dashboard
- · Up to 200 premium orders/month
Growth
- · AI auto-reply
- · Everything in Starter
- · Priority support
- · Self-serve returns and exchanges
- · Store credit and return alternatives
- · Up to 500 premium orders/month
Pro
- · Advanced post-purchase analytics
- · Everything in Growth
- · Priority support
- · Proactive delivery alerts
- · Up to 1,000 premium orders/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTideReply adds an AI support chat to your storefront, trained on your products, pages, policies, and FAQ. Customers get instant answers in their own language. Shoppers can ask about their own order and see fulfillment and tracking status after their order number and email are verified. When AI is not enough, the conversation hands off to you for live chat, and email support is included.
Trexa replaces your tracking app, your support inbox, and your returns app with one AI-native post-purchase platform. Customers get a branded tracking page with an AI assistant that answers delivery, return, cancellation, and order questions using real order data and store policies.
- AI chat answers customer questions from your products, pages, and policies
- Customers can check their order status and tracking inside the chat
- Take over any conversation live when a customer needs a human
- Replies in the customer's language automatically
- Branded order tracking page with realtime shipment status from all major carrier
- AI assistant answers shipping, returns, and order questions using your policies
- Support inbox with AI-drafted replies so your team responds significantly faster
- Automated returns flow checks eligibility and guides customers through requests
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  TideReply |  Trexa Order Tracking AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | TideReply | Trexa Order Tracking AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 5 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | TideReply | Trexa Order Tracking AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $39/month | $19/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 4 |
Listing
| Measure | TideReply | Trexa Order Tracking AI |
|---|---|---|
| Shopify category rank | #242 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 16, 2026 | Mar 16, 2026 |
| Languages | 1 | 1 |
| Developer | Evorbi MB | SaaSpero LLC |
FAQ
TideReply and Trexa Order Tracking AI: common questions
- Is TideReply or Trexa Order Tracking AI cheaper?
- Only Trexa Order Tracking AI lists a free plan. Paid plans start at $39/month for TideReply and $19/month for Trexa Order Tracking AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- TideReply lists 15 the others don’t mention, such as AI chatbots, AI responses, Auto-reply, Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026 for TideReply, Nov 1, 2026 for Trexa Order Tracking AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026 for TideReply, Nov 1, 2026 for Trexa Order Tracking AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.