TicketON — AI & Live Chat vs Tidio: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for TicketON, Nov 9, 2026 for Tidio.
The short answer
- Both list a free plan. Paid plans start at $19/month for TicketON and $29/month for Tidio.
- TicketON lists 10 features Tidio’s listing doesn’t mention, including AI summaries, Behavior tracking, Customer insights.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat, 1 store
- · 50 AI conversations/month
- · AI knowledge base & draft replies
- · Audio/video calls, CSAT & contacts
- · Telegram & Shopify channels
Launch
- · 3 seats · 100 AI conversations/month
- · AI discount & add-to-cart actions
- · Sales & AI analytics, live visitors
- · Shopify customer data in the inbox
- · Website live-chat widget
Growth
- · 10 seats · 3 stores · 200 AI conversatio
- · Advanced AI model + custom AI persona
- · All analytics, custom roles, audit log,
- · Channel webhooks & screen sharing
- · Full copilot + auto AI actions (refunds,
Scale
- · 1-year ticket history
- · 50 seats · 10 stores · 500 AI conversati
- · AI auto-refunds & order fulfillment
- · Max AI model + unlimited triggers
- · White label branding
Free
- · Flows: with up to 100 visitors/mo
- · Live Chat - conversations with 50 users
- · Mobile app
- · Social media integrations
- · Ticketing
Customer Service
- · All Free plan features
- · Analytics
- · Live chat support (24/5)
- · Live visitors list
- · Operating hours
- · Tidio AI reply assistant
Flows
- · All Free plan features
- · Automation analytics
- · Chatbots templates
- · Live chat support (24/5)
- · No Tidio branding (add-on)
- · Visual chatbot builder
Lyro AI Chatbot
- · All Free plan features
- · Live chat support (24/5)
- · Lyro Actions & MCPs
- · Native Shopify actions
- · No Tidio branding (add-on)
- · Website scraper
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTicketON adds an AI live chat widget to your store. The AI chatbot answers product and order questions, checks order status, recommends products, and can create discounts, cancel or refund orders, and update shipping addresses in the chat. When a shopper needs a person, the conversation hands off to your team.
Tidio gives your Shopify store one AI chatbot for sales and customer service, plus live chat and a help desk. Lyro, the AI agent, starts proactive chats on product pages and makes product recommendations from what's in stock. As AI customer service, it answers FAQs and order status questions in the shopper's language.
- Live chat & AI: Answer shoppers and handle orders, refunds, and discounts
- Inbox & team: Manage web, Telegram, and Shopify chats in one shared inbox
- Voice & video calls: Talk to customers with screen sharing inside the chat
- Help center: Let customers find answers on their own with FAQs and articles
- Talk to your visitors on live chat – quickly solve problems and sell proactively
- Work alongside our Lyro AI bot to automatically solve your customers' questions
- Preview carts, check order history, and recommend products directly in the chat
- Add Tidio to your Shopify store in seconds – just click Add App
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  TicketON |  Tidio |
|---|---|---|
| Detected stores | Not published | 16,551 |
| Net store change, 28 days | 0 | −43 |
| Stores added, 28 days | Not enough data | 153 |
| Big-brand share | Not enough data | 9% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | TicketON | Tidio |
|---|---|---|
| App Store rating | Not published | 4.8 ★ |
| App Store reviews | Not published | 1,357 |
| New reviews, 28 days | Not enough data | 3 |
| Reviewers a year or more in | Not enough data | 26% |
FAQ
TicketON and Tidio: common questions
- Is TicketON or Tidio cheaper?
- Both list a free plan. Paid plans start at $19/month for TicketON and $29/month for Tidio. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- TicketON lists 10 the others don’t mention, such as AI summaries, Behavior tracking, Customer insights, Encryption. Tidio lists 4 the others don’t mention, such as Auto-assign, Chat flows, Email chat, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for TicketON, Nov 9, 2026 for Tidio; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for TicketON, Nov 9, 2026 for Tidio. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.