Ticketify – Support Tickets vs Webkul Helpdesk Support‑UVdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 16, 2026 for Ticketify, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk.
The short answer
- Only Ticketify lists a free plan. Paid plans start at $4.99/month for Ticketify and $36/month for Webkul Helpdesk Support‑UVdesk.
- Ticketify lists 5 features Webkul Helpdesk Support‑UVdesk’s listing doesn’t mention, including Auto-reply, Customer notifications, FAQs.
Head to head
Customer support with social media & marketplace [eBay,amazon]
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 support area
- · 5 support tickets per month
- · Customer support portal
- · No email notifications
- · Storefront ticket form
- · Ticket management dashboard
Entry
- · 1 support area
- · 25 tickets per month
- · Basic ticket inbox
- · Customer email notifications
- · Storefront ticket form
- · Ticket status management
Starter
- · 250 tickets per month
- · 3 support areas
- · Editable customer auto-reply
- · Everything in Entry
- · Remove Ticketify branding
- · Staff notification recipients
Pro
- · 1,000 tickets per month
- · Advanced ticket filters
- · Email templates
- · Everything in Starter
- · Internal notes
- · Saved replies
Business
- · Custom branding
- · Customer and order lookup
- · Everything in Pro
- · Reporting and export
- · SLA and urgent routing
- · Ticket assignment
Enterprise Plan
- · $36 for Two Agents
- · 50+ Apps
- · All Enterprise Plan Features
- · Multiple Stores
- · Unlimited Mailbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomers send a request through a form on your storefront. It arrives in Ticketify as a ticket, linked to their customer profile and orders, so you can see what they bought without switching tabs. Sort tickets by support area, tag, priority and status, assign them to a teammate, and leave internal notes the customer never sees.
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time.
- Manage customer support tickets and conversations from one workspace
- Organize requests with support areas, tags, priorities, and ticket statuses
- Assign tickets to team members and keep internal notes with each request
- Use saved replies to respond to common customer questions faster
- Streamline customer support from one dashboard.
- Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- A custom Form helps the customer to send an instant query from the Shopify front.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ticketify |  Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ticketify | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 7 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ticketify | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $4.99/month(ahead) | $36/month |
| Longest free trial | 14 days | 30 days |
| Plans listed | 5 | 1 |
Listing
| Measure | Ticketify | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Shopify category rank | #193 | #141(ahead) |
| Shopify App Charts | #10 on Pricing moves in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 28, 2026 | May 19, 2017 |
| Languages | 1 | 1 |
| Developer | JB Development | Webkul Software Pvt Ltd |
FAQ
Ticketify and Webkul Helpdesk Support‑UVdesk: common questions
- Is Ticketify or Webkul Helpdesk Support‑UVdesk cheaper?
- Only Ticketify lists a free plan. Paid plans start at $4.99/month for Ticketify and $36/month for Webkul Helpdesk Support‑UVdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Ticketify lists 5 the others don’t mention, such as Auto-reply, Customer notifications, FAQs, Response templates. Webkul Helpdesk Support‑UVdesk lists 1 the others don’t mention, such as AI responses. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 16, 2026 for Ticketify, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 16, 2026 for Ticketify, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.