Ticketify – Support Tickets vs Tipi Help
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 16, 2026 for Ticketify, Oct 13, 2026 for Tipi Help.
The short answer
- Only Ticketify lists a free plan. Paid plans start at $4.99/month for Ticketify and $10/month for Tipi Help.
- Ticketify lists 6 features Tipi Help’s listing doesn’t mention, including Auto-reply, Contact form, Customer notifications.
Head to head
Free
- · 1 support area
- · 5 support tickets per month
- · Customer support portal
- · No email notifications
- · Storefront ticket form
- · Ticket management dashboard
Entry
- · 1 support area
- · 25 tickets per month
- · Basic ticket inbox
- · Customer email notifications
- · Storefront ticket form
- · Ticket status management
Starter
- · 250 tickets per month
- · 3 support areas
- · Editable customer auto-reply
- · Everything in Entry
- · Remove Ticketify branding
- · Staff notification recipients
Pro
- · 1,000 tickets per month
- · Advanced ticket filters
- · Email templates
- · Everything in Starter
- · Internal notes
- · Saved replies
Business
- · Custom branding
- · Customer and order lookup
- · Everything in Pro
- · Reporting and export
- · SLA and urgent routing
- · Ticket assignment
Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomers send a request through a form on your storefront. It arrives in Ticketify as a ticket, linked to their customer profile and orders, so you can see what they bought without switching tabs. Sort tickets by support area, tag, priority and status, assign them to a teammate, and leave internal notes the customer never sees.
Make your customers happy and keep them coming back with Tipi, the app that helps stores with their customer support needs. It’s easy to use but has strong features that let you deal with customer inquiries quickly. You’ll get the hang of it in under an hour. Before you know it, you’ll be providing great and personalized customer support.
- Manage customer support tickets and conversations from one workspace
- Organize requests with support areas, tags, priorities, and ticket statuses
- Assign tickets to team members and keep internal notes with each request
- Use saved replies to respond to common customer questions faster
- All customer support conversations in a single location
- Assign conversations to your support team members
- Implement the most straightforward conversation workflow
- Integrated in your store's admin interface
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ticketify |  Tipi Help |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ticketify | Tipi Help |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Ticketify and Tipi Help: common questions
- Is Ticketify or Tipi Help cheaper?
- Only Ticketify lists a free plan. Paid plans start at $4.99/month for Ticketify and $10/month for Tipi Help. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Ticketify lists 6 the others don’t mention, such as Auto-reply, Contact form, Customer notifications, FAQs. Tipi Help lists 1 the others don’t mention, such as Unified inbox. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 16, 2026 for Ticketify, Oct 13, 2026 for Tipi Help; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 16, 2026 for Ticketify, Oct 13, 2026 for Tipi Help. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.