Ticket Flow ‑ Better support vs Ticketify – Support Tickets
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for Ticket Flow, Oct 16, 2026 for Ticketify.
The short answer
- Both list a free plan. Paid plans start at $9.90/month for Ticket Flow and $4.99/month for Ticketify.
- Ticketify lists 7 features Ticket Flow’s listing doesn’t mention, including Auto-reply, Customer notifications, Email.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
Premium
- · AI responses generation
- · Admin only tickets (for intern tickets)
- · Bulk tickets edit
- · Clients and Admin tickets
- · Easy "One-Click" full instalaltion
- · Email notifications
Free
- · 1 support area
- · 5 support tickets per month
- · Customer support portal
- · No email notifications
- · Storefront ticket form
- · Ticket management dashboard
Entry
- · 1 support area
- · 25 tickets per month
- · Basic ticket inbox
- · Customer email notifications
- · Storefront ticket form
- · Ticket status management
Starter
- · 250 tickets per month
- · 3 support areas
- · Editable customer auto-reply
- · Everything in Entry
- · Remove Ticketify branding
- · Staff notification recipients
Pro
- · 1,000 tickets per month
- · Advanced ticket filters
- · Email templates
- · Everything in Starter
- · Internal notes
- · Saved replies
Business
- · Custom branding
- · Customer and order lookup
- · Everything in Pro
- · Reporting and export
- · SLA and urgent routing
- · Ticket assignment
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk.
Customers send a request through a form on your storefront. It arrives in Ticketify as a ticket, linked to their customer profile and orders, so you can see what they bought without switching tabs. Sort tickets by support area, tag, priority and status, assign them to a teammate, and leave internal notes the customer never sees.
- Customer support tickets with a shared conversation thread
- Customers can open tickets for a specific order and add attachments
- Admin ticket creation with customer search and order picker
- Ticket status updates and bulk actions (update status, delete)
- Manage customer support tickets and conversations from one workspace
- Organize requests with support areas, tags, priorities, and ticket statuses
- Assign tickets to team members and keep internal notes with each request
- Use saved replies to respond to common customer questions faster
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ticket Flow |  Ticketify |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ticket Flow | Ticketify |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 5 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ticket Flow | Ticketify |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9.90/month | $4.99/month(ahead) |
| Longest free trial | 30 days | 14 days |
| Plans listed | 2 | 5 |
Listing
| Measure | Ticket Flow | Ticketify |
|---|---|---|
| Shopify category rank | #58(ahead) | #193 |
| Shopify App Charts | Not on this week’s charts | #10 on Pricing moves in Helpdesk |
| Built for Shopify | No | No |
| Launched | May 26, 2026 | Sep 28, 2026 |
| Languages | 2 | 1 |
| Developer | South tech | JB Development |
FAQ
Ticket Flow and Ticketify: common questions
- Is Ticket Flow or Ticketify cheaper?
- Both list a free plan. Paid plans start at $9.90/month for Ticket Flow and $4.99/month for Ticketify. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Ticket Flow lists 2 the others don’t mention, such as AI responses, Reports. Ticketify lists 7 the others don’t mention, such as Auto-reply, Customer notifications, Email, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for Ticket Flow, Oct 16, 2026 for Ticketify; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for Ticket Flow, Oct 16, 2026 for Ticketify. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.