Taskra ‑ AI Customer Support vs TideReply
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Taskra, Nov 5, 2026 for TideReply.
The short answer
- Only Taskra lists a free plan. Paid plans start at $29/month for Taskra and $39/month for TideReply.
- Taskra lists 10 features TideReply’s listing doesn’t mention, including AI summaries, Analytics, Cart recovery.
Head to head
Lite
- · 1 Team Member
- · 1 store connected
- · 500 AI replies per month
- · AI training (products + FAQs)
- · Email + Live Chat support
- · Email AI Summaries
Standard
- · 2 Team Members
- · 4,000 AI replies per month
- · AI Training (products + FAQs)
- · Abandoned Cart Recovery
- · Analytics Dashboard
- · Email + Live Chat Support
Plus
- · 10,000 AI replies per month
- · 3 stores connected
- · 4 Team Members
- · Abandoned Cart Recovery
- · Email + Live Chat Support
- · Full Analytics Dashboard
Pro
- · 10 Team Members
- · API Access & Webhooks
- · All channels (Email Copilot & Live chat)
- · Everything in Plus
- · Priority Support
- · Unlimited AI replies
Essential
- · 100 AI conversations a month
- · AI chat trained on your store
- · Order tracking in chat
- · Pauses at your limit. No surprise bills
- · Resets every month, yearly plan too
- · Unlimited teammates and live takeover
Growth
- · 500 AI conversations a month
- · Everything in Essential
- · Resets every month, yearly plan too
Scale
- · 1,200 AI conversations a month
- · Everything in Essential
- · Resets every month, yearly plan too
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTaskra trains on your products, policies, and orders so answers mention real SKUs and tracking, not a generic script. Use it in your support inbox (Gmail or Outlook) and as live chat on the storefront. Inbox Copilot drafts replies in your brand voice; you review, steer the tone, and send, or enable autopilot. The same AI can follow up on abandoned checkouts and capture visitor details. Start on Lite at no cost.
TideReply adds an AI support chat to your storefront, trained on your products, pages, policies, and FAQ. Customers get instant answers in their own language. Shoppers can ask about their own order and see fulfillment and tracking status after their order number and email are verified. When AI is not enough, the conversation hands off to you for live chat, and email support is included.
- AI trained on your store — products, policies, and order history
- AI command actions — edit orders, trigger refunds, apply discounts
- Live chat that captures leads and turns visitors into buyers
- Smart inbox routes, drafts, and resolves tickets automatically
- AI chat answers customer questions from your products, pages, and policies
- Customers can check their order status and tracking inside the chat
- Take over any conversation live when a customer needs a human
- Replies in the customer's language automatically
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Taskra |  TideReply |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Taskra | TideReply |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Taskra and TideReply: common questions
- Is Taskra or TideReply cheaper?
- Only Taskra lists a free plan. Paid plans start at $29/month for Taskra and $39/month for TideReply. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Taskra lists 10 the others don’t mention, such as AI summaries, Analytics, Cart recovery, Chat assignment. TideReply lists 6 the others don’t mention, such as Chat window, Color and font, FAQs, Greetings. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Taskra, Nov 5, 2026 for TideReply; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Taskra, Nov 5, 2026 for TideReply. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.