Heylio Care vs Taskra ‑ AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Heylio Care, Oct 14, 2026 for Taskra.
The short answer
- On the Shopify App Store: Heylio Care 5.0 from 1 reviews and Taskra 5.0 from 1 reviews.
- Only Taskra lists a free plan.
- Taskra lists 13 features Heylio Care’s listing doesn’t mention, including AI summaries, Analytics, Cart recovery.
Head to head
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Monthly packs from €39, no rollover
- · No free trial, cancel anytime
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Lite
- · 1 Team Member
- · 1 store connected
- · 500 AI replies per month
- · AI training (products + FAQs)
- · Email + Live Chat support
- · Email AI Summaries
Standard
- · 2 Team Members
- · 4,000 AI replies per month
- · AI Training (products + FAQs)
- · Abandoned Cart Recovery
- · Analytics Dashboard
- · Email + Live Chat Support
Plus
- · 10,000 AI replies per month
- · 3 stores connected
- · 4 Team Members
- · Abandoned Cart Recovery
- · Email + Live Chat Support
- · Full Analytics Dashboard
Pro
- · 10 Team Members
- · API Access & Webhooks
- · All channels (Email Copilot & Live chat)
- · Everything in Plus
- · Priority Support
- · Unlimited AI replies
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHeylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. On product pages it answers pre-sales questions and adds items to the cart. Drafts for approval, automatic sending, or a test mode that sends nothing.
Taskra trains on your products, policies, and orders so answers mention real SKUs and tracking, not a generic script. Use it in your support inbox (Gmail or Outlook) and as live chat on the storefront. Inbox Copilot drafts replies in your brand voice; you review, steer the tone, and send, or enable autopilot. The same AI can follow up on abandoned checkouts and capture visitor details. Start on Lite at no cost.
- AI Email Responses - Automatically draft replies based on your policies
- Smart Playbooks - Create rules for refunds, tracking, cancellations
- Knowledge Base - Index your policies, product info and support email history
- Knowledge Base - Index your FAQ, policies, and product info
- AI trained on your store — products, policies, and order history
- AI command actions — edit orders, trigger refunds, apply discounts
- Live chat that captures leads and turns visitors into buyers
- Smart inbox routes, drafts, and resolves tickets automatically
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Heylio Care |  Taskra |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Heylio Care | Taskra |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Heylio Care | Taskra |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 1 | 4 |
Listing
| Measure | Heylio Care | Taskra |
|---|---|---|
| Shopify category rank | #115 | #412 |
| Shopify App Charts | #5 on Pricing moves in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 18, 2026 | Aug 3, 2026 |
| Languages | 2 | 1 |
| Developer | JR management | Taskra |
FAQ
Heylio Care and Taskra: common questions
- Is Heylio Care or Taskra cheaper?
- Only Taskra lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Heylio Care or Taskra?
- On the Shopify App Store: Heylio Care 5.0 from 1 reviews and Taskra 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Heylio Care lists 10 the others don’t mention, such as Auto-assign, Chat window, FAQs, File upload. Taskra lists 13 the others don’t mention, such as AI summaries, Analytics, Cart recovery, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Heylio Care, Oct 14, 2026 for Taskra; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Heylio Care, Oct 14, 2026 for Taskra. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.