Supportify: AI‑powered support vs Heylio Care
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for Supportify, Nov 4, 2026 for Heylio Care.
The short answer
- On the Shopify App Store: Supportify 5.0 from 23 reviews and Heylio Care 5.0 from 1 reviews.
- Supportify lists 15 features Heylio Care’s listing doesn’t mention, including Business hours, Chat assignment, Chat buttons.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free plan
- · 50 free AI sessions included
- · Chat via Emails, Messenger and Instagram
- · Connect shipping and return portal
- · Full Shopify order integration
- · Handles orders, returns & refunds
- · Unlimited seats
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Monthly packs from €39, no rollover
- · No free trial, cancel anytime
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInstantly deploy AI support agents and AI chatbots that handles your support tickets across chat, email, Instagram and Facebook. Supportify is an AI customer support agent built for Shopify that doesn’t just reply to customers — it actually acts. Your agent can cancel orders, track shipments, create return labels and give your customer instant resolutions — no human needed.
Heylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. On product pages it answers pre-sales questions and adds items to the cart. Drafts for approval, automatic sending, or a test mode that sends nothing.
- Replace expensive support agents and free up time with AI support.
- AI chatbot and support agent that provides instant replies and resolutions.
- Set up in minutes - no coding required. Syncs with Shopify.
- Give your AI agent access to tools: cancel orders, edit, create returns, refunds
- AI Email Responses - Automatically draft replies based on your policies
- Smart Playbooks - Create rules for refunds, tracking, cancellations
- Knowledge Base - Index your policies, product info and support email history
- Knowledge Base - Index your FAQ, policies, and product info
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Supportify |  Heylio Care |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Supportify | Heylio Care |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 23(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Supportify | Heylio Care |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 1 |
Listing
| Measure | Supportify | Heylio Care |
|---|---|---|
| Shopify category rank | #53 | #115 |
| Shopify App Charts | #20 on Rookies in Chat | #5 on Pricing moves in Helpdesk |
| Built for Shopify | Yes | No |
| Launched | Oct 31, 2025 | Mar 18, 2026 |
| Languages | 1 | 2 |
| Developer | Supportify As | JR management |
FAQ
Supportify and Heylio Care: common questions
- Which has better reviews, Supportify or Heylio Care?
- On the Shopify App Store: Supportify 5.0 from 23 reviews and Heylio Care 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Supportify lists 15 the others don’t mention, such as Business hours, Chat assignment, Chat buttons, Chat flows. Heylio Care lists 12 the others don’t mention, such as AI responses, Auto-assign, Auto-reply, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for Supportify, Nov 4, 2026 for Heylio Care; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for Supportify, Nov 4, 2026 for Heylio Care. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.