Support Hero ‑ AI Assistant vs SupportRetriever AI Assisted
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Support Hero, Oct 13, 2026 for SupportRetriever AI Assisted.
The short answer
- Only Support Hero lists a free plan. Paid plans start at $29/month for Support Hero and $0.99/month for SupportRetriever AI Assisted.
- Support Hero lists 3 features SupportRetriever AI Assisted’s listing doesn’t mention, including AI responses, Auto-reply, Response templates.
Head to head
Free
- · 1 Team Member
- · 50 Optimized Articles
- · Email Support
Starter
- · 5 Team Members
- · 500 Optimized Articles
- · AI Autopilot
- · Priority Support
Professional
- · 20 Team Members
- · API Access
- · Custom Branding
- · Unlimited Articles
Pro
- · Increase to 1k inbound messages p/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSupport Hero centralizes customer communication from multiple email channels into one ticketing dashboard. It uses AI trained on your business guidelines to generate responses following your specific rules. You can automate repetitive inquiries with the Autopilot mode or review AI-generated drafts. By integrating with your shop data, the AI provides context about orders and products.
SupportRetriever adds a branded support form to your storefront and routes submissions into a simple inbox. Conversations are threaded per customer, and each request includes Shopify customer and order details so you can respond faster and keep support organized. Let AI assist you with intelligent reply suggestions for every customer message.
- AI Autopilot for resolving repetitive tickets following your rules.
- Unified inbox for managing multiple Gmail and custom email accounts.
- Knowledge base training to teach AI your specific support guidelines.
- Live shop integration for real-time order context and product details.
- Hide your email with a branded support form
- Spam protection for incoming requests
- Chat-like inbox with threaded conversations
- AI-Powered Reply Suggestions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Support Hero |  SupportRetriever AI Assisted |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Support Hero | SupportRetriever AI Assisted |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Support Hero | SupportRetriever AI Assisted |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $29/month | $0.99/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 3 | 1 |
Listing
| Measure | Support Hero | SupportRetriever AI Assisted |
|---|---|---|
| Shopify category rank | #132(ahead) | #250 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 28, 2026 | Feb 16, 2026 |
| Languages | 2 | 1 |
| Developer | SupportHero | Amitay Tweeto |
FAQ
Support Hero and SupportRetriever AI Assisted: common questions
- Is Support Hero or SupportRetriever AI Assisted cheaper?
- Only Support Hero lists a free plan. Paid plans start at $29/month for Support Hero and $0.99/month for SupportRetriever AI Assisted. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Support Hero lists 3 the others don’t mention, such as AI responses, Auto-reply, Response templates. SupportRetriever AI Assisted lists 1 the others don’t mention, such as Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Support Hero, Oct 13, 2026 for SupportRetriever AI Assisted; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Support Hero, Oct 13, 2026 for SupportRetriever AI Assisted. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.