Simple Chat: AI helpdesk vs TripodChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Simple Chat, Oct 13, 2026 for TripodChat.
The short answer
- Simple Chat lists 5 features TripodChat’s listing doesn’t mention, including Email, Order tracking, Reports.
Head to head
Premium
- · Faster reponse times
- · Higher AI resolution rate
- · Staff admin agent
Standard
- · AI Support: Answers shoppers 24/7
- · Auto Follow-Ups: Recheck open issues
- · Back-in-Stock: Restock alerts by email
- · Embedded App: Lives in your admin
- · Order Tools: Track, edit, cancel
- · Product Picks: Recommend items in chat
Starter
Pro
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSimple Chat is an AI helpdesk for customer support. The AI chatbot answers live chat and email from your products, orders, policies, and FAQs. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues. Your team sees each conversation in one inbox in your store admin and can take over at any time.
Enhance your customer experience with an AI-driven shopping assistant. Using advanced AI, it understands natural language and guides your customers to exactly what they need. Personalize the chatbot to match your brand—customize colors, placement, welcome messages, and window size right from the Shopify theme editor.
- Generate replacement order proposals for staff to review and approve.
- Check detailed tracking status of orders and provide next steps.
- Let customers modify shipping address on pending orders, or cancel them.
- AI-powered natural language product search
- Real-time product recommendations with images and prices
- Fully customizable appearance (colors, position, size)
- Advanced ticketing and notification systems.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Simple Chat |  TripodChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Simple Chat | TripodChat |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Simple Chat | TripodChat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $14.99/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 2 | 2 |
Listing
| Measure | Simple Chat | TripodChat |
|---|---|---|
| Shopify category rank | #181(ahead) | #271 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 25, 2025 | May 11, 2026 |
| Languages | 1 | 1 |
| Developer | SA Inc. | Tripod Mobile Solutions Inc |
FAQ
Simple Chat and TripodChat: common questions
- What features does each app list that the other doesn’t?
- Simple Chat lists 5 the others don’t mention, such as Email, Order tracking, Reports, Rule-based triggers. TripodChat lists 1 the others don’t mention, such as Feedback surveys. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Simple Chat, Oct 13, 2026 for TripodChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Simple Chat, Oct 13, 2026 for TripodChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.