Reponse: Chat/Support/Loyalty vs SocialReplAI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 30, 2026 for Reponse, Oct 13, 2026 for SocialReplAI.
The short answer
- Only SocialReplAI lists a free plan. Paid plans start at $39/month for Reponse and $39/month for SocialReplAI.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
1,000 AI actions
- · 1 action = 1 customer served or 1 draft
- · 1,000 AI actions included each month
- · 14-day free trial, up to 500 actions
- · All AI agents, unlimited team seats
- · Then $0.05 per extra AI action
3,000 AI actions
- · 1 action = 1 customer served or 1 draft
- · 14-day free trial, up to 1,500 actions
- · 3,000 AI actions included each month
- · All AI agents, unlimited team seats
- · Then $0.05 per extra AI action
10,000 AI actions
- · 1 action = 1 customer served or 1 draft
- · 10,000 AI actions included each month
- · 14-day free trial, up to 5,000 actions
- · All AI agents, unlimited team seats
- · Then $0.05 per extra AI action
Free
- · 25 messages/month
- · 500 messages during those 14 days
- · Basic analytics
- · Checkout links
- · Comment-to-DM free for first 14 days
- · DM automation with AI
Growth
- · 1,000 messages/month
- · Brand voice customization
- · Comment-to-DM, always on
- · Multi-turn conversations
- · Order attribution + full analytics
- · Store question answering
Pro
- · 10,000 messages/month
- · Default product for unmapped posts
- · Everything in Growth
- · Follow-up messages
- · Per-post analytics
- · Story replies answered automatically
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReponse runs customer experience inside your Shopify admin: a shared inbox with human live chat, tickets with assignment and SLA, customer profiles and segments, loyalty points and referrals. Add as many team members as you need. The AI agents work from day one: they guide shoppers to checkout, find orders and start returns in the chat, sort tickets and draft replies. Your team takes over at any time.
Shoppers who DM you about a product are ready to buy, if they get an answer fast. SocialReplAI connects Instagram to your Shopify store and replies using your live catalog, pricing, and policies. Replies include a checkout link with the right product pre-loaded, and each order is attributed back to the conversation that drove it. Comment-to-DM turns public comments into private conversations that convert.
- Créez une communauté privée ou publique autour de votre marque
- Real-time intent detection from post-click behavior
- Analysez les données et l'engagement pour booster vos ventes
- Conversational lead capture with deep buyer qualification
- AI-Powered Instagram DM Automation with One-Click Checkout Links
- Automatically Reply to Post Comments with Private DMs and Product Links
- AI Brand Voice That Knows Your Products, Policies, and FAQs
- Order Attribution — Track Which Instagram Conversations Drive Sales
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Reponse |  SocialReplAI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Reponse | SocialReplAI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Reponse | SocialReplAI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $39/month | $39/month |
| Longest free trial | 14 days | 30 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Reponse | SocialReplAI |
|---|---|---|
| Shopify category rank | #843 | #33 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 2, 2025 | May 4, 2026 |
| Languages | 2 | 1 |
| Developer | Shmore | Tennyson Labs |
FAQ
Reponse and SocialReplAI: common questions
- Is Reponse or SocialReplAI cheaper?
- Only SocialReplAI lists a free plan. Paid plans start at $39/month for Reponse and $39/month for SocialReplAI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 30, 2026 for Reponse, Oct 13, 2026 for SocialReplAI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 30, 2026 for Reponse, Oct 13, 2026 for SocialReplAI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.