Reponse: Chat/Support/Loyalty vs Smartreply AI Customer Service
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 30, 2026 for Reponse, Nov 8, 2026 for Smartreply AI Customer Service.
The short answer
- Paid plans start at $39/month for Reponse and $49/month for Smartreply AI Customer Service.
- Smartreply AI Customer Service lists 22 features Reponse’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
- United States
- United Kingdom
- Slovakia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
1,000 AI actions
- · 1 action = 1 customer served or 1 draft
- · 1,000 AI actions included each month
- · 14-day free trial, up to 500 actions
- · All AI agents, unlimited team seats
- · Then $0.05 per extra AI action
3,000 AI actions
- · 1 action = 1 customer served or 1 draft
- · 14-day free trial, up to 1,500 actions
- · 3,000 AI actions included each month
- · All AI agents, unlimited team seats
- · Then $0.05 per extra AI action
10,000 AI actions
- · 1 action = 1 customer served or 1 draft
- · 10,000 AI actions included each month
- · 14-day free trial, up to 5,000 actions
- · All AI agents, unlimited team seats
- · Then $0.05 per extra AI action
Starter
- · 1 User
- · 300 Credits
- · Auto AI Comment DM/Reply
- · Auto AI Message
- · Build DM Subscribers/Campaigns
- · Hide Comments
Basic
- · 1 User
- · 1250 Credits
- · Auto AI Comment DM/Reply
- · Auto AI Message
- · Build DM Subscribers/Campaigns
- · Hide Comments
Advertiser
- · 10k Credits
- · Auto AI Comment DM/Reply
- · Auto AI Message
- · Build DM Subscribers/Campaigns
- · Hide Comments
- · Sync Products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReponse runs customer experience inside your Shopify admin: a shared inbox with human live chat, tickets with assignment and SLA, customer profiles and segments, loyalty points and referrals. Add as many team members as you need. The AI agents work from day one: they guide shoppers to checkout, find orders and start returns in the chat, sort tickets and draft replies. Your team takes over at any time.
Automate responding to messages, comments, emails on your website chatbot, social media & more. Improve CPM with AI comment hiding. Auto dm everyone who comments, engage customers, with a fully automatic AI Brand Agent. Answer questions, to drive growth. Send product recommendations, discount codes to potential customers.
- Créez une communauté privée ou publique autour de votre marque
- Real-time intent detection from post-click behavior
- Analysez les données et l'engagement pour booster vos ventes
- Conversational lead capture with deep buyer qualification
- Use AI to reply to comments and dms giving dynamic product recommendations
- Unlock organic dm subscribers, similar email/sms for Messenger
- Auto DM everyone who comments to drive revenue
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Reponse |  Smartreply AI Customer Service |
|---|---|---|
| Detected stores | Not published | 89 |
| Net store change, 28 days | 0 | +4 |
| Stores added, 28 days | Not enough data | 4 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Slovakia |
Reviews
| Measure | Reponse | Smartreply AI Customer Service |
|---|---|---|
| App Store rating | Not published | 4.6 ★ |
| App Store reviews | Not published | 9 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Reponse | Smartreply AI Customer Service |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $39/month(ahead) | $49/month |
| Longest free trial | 14 days | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Reponse | Smartreply AI Customer Service |
|---|---|---|
| Shopify category rank | #843 | #137(ahead) |
| Shopify App Charts | Not on this week’s charts | #4 on Pricing moves in Chat |
| Built for Shopify | No | No |
| Launched | Oct 2, 2025 | Mar 20, 2024 |
| Languages | 2 | 1 |
| Developer | Shmore | InCharge |
FAQ
Reponse and Smartreply AI Customer Service: common questions
- Is Reponse or Smartreply AI Customer Service cheaper?
- Paid plans start at $39/month for Reponse and $49/month for Smartreply AI Customer Service. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Smartreply AI Customer Service lists 22 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 30, 2026 for Reponse, Nov 8, 2026 for Smartreply AI Customer Service; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 30, 2026 for Reponse, Nov 8, 2026 for Smartreply AI Customer Service. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.