ShieldDesk ‑ AI Support Inbox vs Txted AI: Price Alert
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for ShieldDesk, Nov 7, 2026 for Txted AI.
The short answer
- On the Shopify App Store: ShieldDesk 5.0 from 1 reviews and Txted AI 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $9/month for ShieldDesk and $12/month for Txted AI.
- Txted AI lists 16 features ShieldDesk’s listing doesn’t mention, including Analytics, Auto-assign, Chatbot.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 messages per month
- · AI drafts from live order data
- · All channels in one inbox
- · All features included
- · Spam filtered automatically
Starter
- · 1,000 messages per month
- · All features included
- · Auto-answers order status
- · Cancel, refund or reroute orders
- · Reports, saved replies, team inbox
Pro
- · 5,000 messages per month
- · All features included
- · Auto-answers order status
- · Priority support
- · Reports, saved replies, team inbox
Business
- · 20,000 messages per month
- · All features included
- · Dedicated onboarding
- · Priority support
Free Plan
- · 50 conversations/month
- · Built-in analytics
- · No overage fees (pauses at 50)
- · SMS, WhatsApp & Web channels
- · Standard support
- · Unlimited checkouts
Starter
- · 300 conversations/month
- · Built-in analytics
- · SMS, WhatsApp & Web channels
- · Standard support
- · Unlimited checkouts
- · Unlimited profiles
Base
- · 1000 conversations/month
- · Built-in analytics
- · SMS, WhatsApp & Web channels
- · Standard support
- · Unlimited checkouts
- · Unlimited profiles
High-Volume
- · 48hrs priority support
- · 5000 conversations/month
- · Built-in analytics
- · SMS & WhatsApp channels
- · Standard support
- · Unlimited checkouts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop.
Txted AI helps recover lost sales by capturing shopper price intent and turning it into conversions. Customers can set a target price while browsing, and Txted AI automatically re-engages them when it’s met. Merchants gain insights into pricing preferences to inform discounts and bundles. Txted also answers order and shipping questions using live Shopify data, reducing support volume.
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
- Answer product questions with up to date catalog, pricing, and shipping details
- Recommend relevant products, variants, and add-ons based on customer preferences
- Add items to cart and send checkout links in chat using storefront inventory
- Create support tickets from messages and route issue details to your team
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ShieldDesk |  Txted AI |
|---|---|---|
| Detected stores | Not published | 1 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Food, Beverages & Tobacco |
| Top store countries | Not published | Not published |
Reviews
| Measure | ShieldDesk | Txted AI |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ShieldDesk | Txted AI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $12/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | ShieldDesk | Txted AI |
|---|---|---|
| Shopify category rank | #123(ahead) | #145 |
| Shopify App Charts | Not on this week’s charts | #11 in Helpdesk |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Jan 29, 2026 |
| Languages | 1 | 1 |
| Developer | Approid Tech | Txted.ai llc |
FAQ
ShieldDesk and Txted AI: common questions
- Is ShieldDesk or Txted AI cheaper?
- Both list a free plan. Paid plans start at $9/month for ShieldDesk and $12/month for Txted AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, ShieldDesk or Txted AI?
- On the Shopify App Store: ShieldDesk 5.0 from 1 reviews and Txted AI 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- ShieldDesk lists 1 the others don’t mention, such as Spam detection. Txted AI lists 16 the others don’t mention, such as Analytics, Auto-assign, Chatbot, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for ShieldDesk, Nov 7, 2026 for Txted AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for ShieldDesk, Nov 7, 2026 for Txted AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.