ShieldDesk ‑ AI Support Inbox vs Trexa Order Tracking AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for ShieldDesk, Nov 1, 2026 for Trexa Order Tracking AI.
The short answer
- On the Shopify App Store: ShieldDesk 5.0 from 1 reviews and Trexa Order Tracking AI 5.0 from 5 reviews.
- Both list a free plan. Paid plans start at $9/month for ShieldDesk and $19/month for Trexa Order Tracking AI.
- ShieldDesk lists 5 features Trexa Order Tracking AI’s listing doesn’t mention, including AI responses, Auto-reply, Contact form.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 messages per month
- · AI drafts from live order data
- · All channels in one inbox
- · All features included
- · Spam filtered automatically
Starter
- · 1,000 messages per month
- · All features included
- · Auto-answers order status
- · Cancel, refund or reroute orders
- · Reports, saved replies, team inbox
Pro
- · 5,000 messages per month
- · All features included
- · Auto-answers order status
- · Priority support
- · Reports, saved replies, team inbox
Business
- · 20,000 messages per month
- · All features included
- · Dedicated onboarding
- · Priority support
Free
- · 10 premium orders/month
- · AI order assistant
- · Basic post-purchase analytics
- · Branded order tracking page
- · Email support
- · Self-serve cancellation requests
Starter
- · Dropshipping mode
- · Everything in Free
- · Priority email support
- · Product recommendations on tracking page
- · Revenue impact dashboard
- · Up to 200 premium orders/month
Growth
- · AI auto-reply
- · Everything in Starter
- · Priority support
- · Self-serve returns and exchanges
- · Store credit and return alternatives
- · Up to 500 premium orders/month
Pro
- · Advanced post-purchase analytics
- · Everything in Growth
- · Priority support
- · Proactive delivery alerts
- · Up to 1,000 premium orders/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop.
Trexa replaces your tracking app, your support inbox, and your returns app with one AI-native post-purchase platform. Customers get a branded tracking page with an AI assistant that answers delivery, return, cancellation, and order questions using real order data and store policies.
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
- Branded order tracking page with realtime shipment status from all major carrier
- AI assistant answers shipping, returns, and order questions using your policies
- Support inbox with AI-drafted replies so your team responds significantly faster
- Automated returns flow checks eligibility and guides customers through requests
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ShieldDesk |  Trexa Order Tracking AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ShieldDesk | Trexa Order Tracking AI |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 5(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ShieldDesk | Trexa Order Tracking AI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $19/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | ShieldDesk | Trexa Order Tracking AI |
|---|---|---|
| Shopify category rank | #125 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Mar 16, 2026 |
| Languages | 1 | 1 |
| Developer | Approid Tech | SaaSpero LLC |
FAQ
ShieldDesk and Trexa Order Tracking AI: common questions
- Is ShieldDesk or Trexa Order Tracking AI cheaper?
- Both list a free plan. Paid plans start at $9/month for ShieldDesk and $19/month for Trexa Order Tracking AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, ShieldDesk or Trexa Order Tracking AI?
- On the Shopify App Store: ShieldDesk 5.0 from 1 reviews and Trexa Order Tracking AI 5.0 from 5 reviews.
- What features does each app list that the other doesn’t?
- ShieldDesk lists 5 the others don’t mention, such as AI responses, Auto-reply, Contact form, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for ShieldDesk, Nov 1, 2026 for Trexa Order Tracking AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for ShieldDesk, Nov 1, 2026 for Trexa Order Tracking AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.