ShieldDesk ‑ AI Support Inbox vs Talkward: Helpdesk & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for ShieldDesk, Nov 10, 2026 for Talkward.
The short answer
- Both list a free plan. Paid plans start at $9/month for ShieldDesk and $79/month for Talkward.
- Talkward lists 11 features ShieldDesk’s listing doesn’t mention, including Chatbot, Customer notifications, Escalation.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 messages per month
- · AI drafts from live order data
- · All channels in one inbox
- · All features included
- · Spam filtered automatically
Starter
- · 1,000 messages per month
- · All features included
- · Auto-answers order status
- · Cancel, refund or reroute orders
- · Reports, saved replies, team inbox
Pro
- · 5,000 messages per month
- · All features included
- · Auto-answers order status
- · Priority support
- · Reports, saved replies, team inbox
Business
- · 20,000 messages per month
- · All features included
- · Dedicated onboarding
- · Priority support
Free
- · 1 seat, up to 50 active contacts
- · Chat widget in your storefront
- · Connect your store in one click
- · Shared inbox for web chat and email
Basic
- · Chat widget without Talkward branding
- · Everything in Free, 5 seats
- · Live visitor list
- · Saved replies, follow-ups, team chat
- · Unlimited contacts
- · WhatsApp, Instagram, Facebook and eBay
Professional
- · AI agent, 10,000 AI credits per month
- · Automations with Shopify triggers
- · Departments, API and webhooks
- · Everything in Basic, 10 seats
- · Order actions by your team or the AI
- · Orders and customer file in the inbox
Advanced
- · 3 brands and 3 AI agents
- · 30,000 AI credits per month
- · Everything in Professional, 25 seats
- · Parcel tracking, 1,000 parcels a month
- · Priority support
- · Statistics and reports
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop.
Talkward brings chat, email, WhatsApp and social messages into one shared inbox. Connect your store and turn on the chat widget from the theme editor, no code needed. Your team sees orders, payment and shipments next to every conversation and can cancel an order, create a discount code or hold fulfillment without leaving the inbox. An AI agent answers order questions on its own. Data is hosted in the EU.
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
- Live chat in your store, turned on from the theme editor without code
- One shared inbox for chat, email, WhatsApp, Instagram and Facebook
- Orders, payment and tracking shown next to every conversation
- Cancel, refund, discount code or hold fulfillment from the inbox
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ShieldDesk | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ShieldDesk | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ShieldDesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $79/month |
| Longest free trial | 7 days | 30 days |
| Plans listed | 4 | 4 |
Listing
| Measure | ShieldDesk | |
|---|---|---|
| Shopify category rank | #125 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Nov 9, 2026 |
| Languages | 1 | 2 |
| Developer | Approid Tech | Pangolin |
FAQ
ShieldDesk and Talkward: common questions
- Is ShieldDesk or Talkward cheaper?
- Both list a free plan. Paid plans start at $9/month for ShieldDesk and $79/month for Talkward. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ShieldDesk lists 1 the others don’t mention, such as Contact form. Talkward lists 11 the others don’t mention, such as Chatbot, Customer notifications, Escalation, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for ShieldDesk, Nov 10, 2026 for Talkward; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for ShieldDesk, Nov 10, 2026 for Talkward. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.