ShieldDesk ‑ AI Support Inbox vs SupportRetriever AI Assisted
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for ShieldDesk, Oct 13, 2026 for SupportRetriever AI Assisted.
The short answer
- Only ShieldDesk lists a free plan. Paid plans start at $9/month for ShieldDesk and $0.99/month for SupportRetriever AI Assisted.
- ShieldDesk lists 3 features SupportRetriever AI Assisted’s listing doesn’t mention, including AI responses, Auto-reply, Spam detection.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 messages per month
- · AI drafts from live order data
- · All channels in one inbox
- · All features included
- · Spam filtered automatically
Starter
- · 1,000 messages per month
- · All features included
- · Auto-answers order status
- · Cancel, refund or reroute orders
- · Reports, saved replies, team inbox
Pro
- · 5,000 messages per month
- · All features included
- · Auto-answers order status
- · Priority support
- · Reports, saved replies, team inbox
Business
- · 20,000 messages per month
- · All features included
- · Dedicated onboarding
- · Priority support
Pro
- · Increase to 1k inbound messages p/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop.
SupportRetriever adds a branded support form to your storefront and routes submissions into a simple inbox. Conversations are threaded per customer, and each request includes Shopify customer and order details so you can respond faster and keep support organized. Let AI assist you with intelligent reply suggestions for every customer message.
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
- Hide your email with a branded support form
- Spam protection for incoming requests
- Chat-like inbox with threaded conversations
- AI-Powered Reply Suggestions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ShieldDesk |  SupportRetriever AI Assisted |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ShieldDesk | SupportRetriever AI Assisted |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ShieldDesk | SupportRetriever AI Assisted |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month | $0.99/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | ShieldDesk | SupportRetriever AI Assisted |
|---|---|---|
| Shopify category rank | #125(ahead) | #250 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Feb 16, 2026 |
| Languages | 1 | 1 |
| Developer | Approid Tech | Amitay Tweeto |
FAQ
ShieldDesk and SupportRetriever AI Assisted: common questions
- Is ShieldDesk or SupportRetriever AI Assisted cheaper?
- Only ShieldDesk lists a free plan. Paid plans start at $9/month for ShieldDesk and $0.99/month for SupportRetriever AI Assisted. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ShieldDesk lists 3 the others don’t mention, such as AI responses, Auto-reply, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for ShieldDesk, Oct 13, 2026 for SupportRetriever AI Assisted; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for ShieldDesk, Oct 13, 2026 for SupportRetriever AI Assisted. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.