ShieldDesk ‑ AI Support Inbox vs SupportPrep AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for ShieldDesk, Oct 13, 2026 for SupportPrep AI.
The short answer
- Only ShieldDesk lists a free plan. Paid plans start at $9/month for ShieldDesk and $29/month for SupportPrep AI.
- ShieldDesk lists 4 features SupportPrep AI’s listing doesn’t mention, including Auto-reply, Contact form, Email.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 messages per month
- · AI drafts from live order data
- · All channels in one inbox
- · All features included
- · Spam filtered automatically
Starter
- · 1,000 messages per month
- · All features included
- · Auto-answers order status
- · Cancel, refund or reroute orders
- · Reports, saved replies, team inbox
Pro
- · 5,000 messages per month
- · All features included
- · Auto-answers order status
- · Priority support
- · Reports, saved replies, team inbox
Business
- · 20,000 messages per month
- · All features included
- · Dedicated onboarding
- · Priority support
Starter
- · 300 tickets/month
- · Inbound webhook
- · Manual tickets
Growth
- · 1,500 tickets/month
- · Batch processing
- · Policy library
Pro
- · 8,000 tickets/month
- · Batch processing
- · Policy library
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop.
`SupportPrep AI helps merchants prepare customer support replies from manual tickets and inbound webhooks. It matches messages to Shopify order context, applies store policies, flags identity or safety risks, and creates a draft for a human to review. The app does not automatically send replies, refund orders, cancel orders, or edit orders.`
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
- Draft replies from tickets with order context
- Flag identity mismatch and safety risks
- Use store policies to guide support drafts
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ShieldDesk |  SupportPrep AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ShieldDesk | SupportPrep AI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ShieldDesk | SupportPrep AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month(ahead) | $29/month |
| Longest free trial | 7 days | 3 days |
| Plans listed | 4 | 3 |
Listing
| Measure | ShieldDesk | SupportPrep AI |
|---|---|---|
| Shopify category rank | #125 | #68(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Jul 2, 2026 |
| Languages | 1 | 1 |
| Developer | Approid Tech | Phoenix White |
FAQ
ShieldDesk and SupportPrep AI: common questions
- Is ShieldDesk or SupportPrep AI cheaper?
- Only ShieldDesk lists a free plan. Paid plans start at $9/month for ShieldDesk and $29/month for SupportPrep AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ShieldDesk lists 4 the others don’t mention, such as Auto-reply, Contact form, Email, Spam detection. SupportPrep AI lists 1 the others don’t mention, such as Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for ShieldDesk, Oct 13, 2026 for SupportPrep AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for ShieldDesk, Oct 13, 2026 for SupportPrep AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.