Sensbot AI Email Assistant vs Support Hero ‑ AI Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 17, 2026 for Sensbot AI Email Assistant, Oct 14, 2026 for Support Hero.
The short answer
- Only Support Hero lists a free plan. Paid plans start at $19/month for Sensbot AI Email Assistant and $29/month for Support Hero.
- Sensbot AI Email Assistant lists 7 features Support Hero’s listing doesn’t mention, including Auto-assign, FAQs, Help center.
Head to head
Starter
- · 200 Emails per month
- · Analytics: Basic volume
- · History: 7 days
- · Processing: Standard
- · Support: Email
Growth
- · 2 Mailboxes
- · 600 Emails per month
- · Analytics: Volume + automation
- · Auto-send: Yes
- · History: 30 days
- · Processing: Priority
Scale
- · 3000 Emails per month
- · 5 Mailboxes
- · Analytics: Full
- · Auto-send: Yes, unlimited
- · History: 90 days
- · Processing: High priority
Free
- · 1 Team Member
- · 50 Optimized Articles
- · Email Support
Starter
- · 5 Team Members
- · 500 Optimized Articles
- · AI Autopilot
- · Priority Support
Professional
- · 20 Team Members
- · API Access
- · Custom Branding
- · Unlimited Articles
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSensbot reads each incoming email and pulls the customer's order, product, shipping, and returns details from your store, then drafts a ready-to-send reply in your voice. Nothing sends on its own: you review, edit, and approve every message. Works in Gmail, Outlook, and any IMAP inbox, no new tool to learn. Overnight and weekend email has a draft ready when you open your inbox. Running several stores?
Support Hero centralizes customer communication from multiple email channels into one ticketing dashboard. It uses AI trained on your business guidelines to generate responses following your specific rules. You can automate repetitive inquiries with the Autopilot mode or review AI-generated drafts. By integrating with your shop data, the AI provides context about orders and products.
- Drafts accurate replies using full store context
- Learns your writing style for consistent communication
- Classifies emails by intent, urgency, and sentiment
- Handles most common support questions automatically
- AI Autopilot for resolving repetitive tickets following your rules.
- Unified inbox for managing multiple Gmail and custom email accounts.
- Knowledge base training to teach AI your specific support guidelines.
- Live shop integration for real-time order context and product details.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Sensbot AI Email Assistant |  Support Hero |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Sensbot AI Email Assistant | Support Hero |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Sensbot AI Email Assistant | Support Hero |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Sensbot AI Email Assistant | Support Hero |
|---|---|---|
| Shopify category rank | #180 | #129(ahead) |
| Shopify App Charts | #7 on Pricing moves in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 9, 2026 | May 28, 2026 |
| Languages | 8 | 2 |
| Developer | SENSNET | SupportHero |
FAQ
Sensbot AI Email Assistant and Support Hero: common questions
- Is Sensbot AI Email Assistant or Support Hero cheaper?
- Only Support Hero lists a free plan. Paid plans start at $19/month for Sensbot AI Email Assistant and $29/month for Support Hero. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Sensbot AI Email Assistant lists 7 the others don’t mention, such as Auto-assign, FAQs, Help center, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 17, 2026 for Sensbot AI Email Assistant, Oct 14, 2026 for Support Hero; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 17, 2026 for Sensbot AI Email Assistant, Oct 14, 2026 for Support Hero. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.