WinBack Customer CRM :) vs Segments AI Analyst
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 25, 2026 for WinBack Customer CRM :), Nov 8, 2026 for Segments AI Analyst.
The short answer
- Paid plans start at $30/month for WinBack Customer CRM :) and $49/month for Segments AI Analyst.
- Segments AI Analyst lists 13 features WinBack Customer CRM :)’s listing doesn’t mention, including AI insights, Auto-sync data, Benchmarking.
Head to head
Increase repeat revenue with prebuilt segmentation & insights
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pro
- · 12 ready-made customer groups
- · All your past orders, no time limit
- · CSV export and priority support
- · Customer Score and VIP Levels
- · Email marketing tools and bulk actions
- · Mailchimp and Klaviyo sync
Analyst
- · 200 chat credits per month
- · Ask anything, get tables & charts
- · Build segments in plain English
- · Insights surfaced automatically
- · Sync segments to Shopify tags
Analyst+Marketing
- · 1,000 chat credits per month
- · Audience sync to ad & email channels
- · Daily auto-refreshed insights
- · Everything in Analyst, plus:
- · Sync to Klaviyo, Meta, Google & TikTok
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWinBack looks at your Shopify orders and sorts every customer into simple groups like Best Customers, New, Going Quiet and Gone. Every customer gets a score from 0 to 100, so you see who matters most at a glance. You also see who hasn't bought in a while, before you lose them. Send any group to Mailchimp or Klaviyo with one click. It sets itself up right after install. No spreadsheets, no setup.
Your store has the data. Segments AI Analyst gives you the answers. Getting insights used to mean exporting CSVs, wrestling with Excel, or asking a sidekick that can't quite answer. Segments AI Analyst is built on your store's full history — type a question like "Which products are bought together?" or "Who's about to churn?" and get a table, chart, or ready-to-sync segment in seconds.
- RFM segmentation: group customers into 12 segments based on purchase behavior
- Churn risk scoring: identify at-risk customers before they stop buying
- Customer lifetime value, DNA score, and tier tracking for every customer
- Revenue trends, top products, and repeat purchase rate dashboard
- Immediate value — get 50+ AI-generated segments, including RFM & behavioral
- Well connected — integrate with Klaviyo, Meta, Google, TikTok, Postscript & more
- Powered by AI — use natural language to ask & discover profitable new segments
- Product insights — product journey, affinity, lifecycle, cohort retention, & more
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  WinBack Customer CRM :) |  Segments AI Analyst |
|---|---|---|
| Detected stores | Not published | 104 |
| Net store change, 28 days | 0 | +1 |
| Stores added, 28 days | Not enough data | 1 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Food, Beverages & Tobacco, Health & Beauty, Apparel & Accessories |
| Top store countries | Not published | United States, Australia, United Kingdom |
Reviews
| Measure | WinBack Customer CRM :) | Segments AI Analyst |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 57 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | WinBack Customer CRM :) | Segments AI Analyst |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $30/month(ahead) | $49/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 1 | 2 |
Listing
| Measure | WinBack Customer CRM :) | Segments AI Analyst |
|---|---|---|
| Shopify category rank | #1434 | #349(ahead) |
| Shopify App Charts | Not on this week’s charts | #10 on Featured by Shopify in Analytics |
| Built for Shopify | No | No |
| Launched | May 26, 2026 | Apr 4, 2019 |
| Languages | 1 | 1 |
| Developer | Foysal Solutions | Tresl Inc. |
FAQ
WinBack Customer CRM :) and Segments AI Analyst: common questions
- Is WinBack Customer CRM :) or Segments AI Analyst cheaper?
- Paid plans start at $30/month for WinBack Customer CRM :) and $49/month for Segments AI Analyst. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- WinBack Customer CRM :) lists 2 the others don’t mention, such as Profit insights, Purchase tracking. Segments AI Analyst lists 13 the others don’t mention, such as AI insights, Auto-sync data, Benchmarking, Checkout analytics. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 25, 2026 for WinBack Customer CRM :), Nov 8, 2026 for Segments AI Analyst; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 25, 2026 for WinBack Customer CRM :), Nov 8, 2026 for Segments AI Analyst. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.