SDesk vs Webkul Helpdesk Support‑UVdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 30, 2026 for SDesk, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk.
The short answer
- On the Shopify App Store: SDesk 5.0 from 1 reviews and Webkul Helpdesk Support‑UVdesk 5.0 from 7 reviews.
- Only SDesk lists a free plan. Paid plans start at $9/month for SDesk and $36/month for Webkul Helpdesk Support‑UVdesk.
- SDesk lists 8 features Webkul Helpdesk Support‑UVdesk’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Customer support with social media & marketplace [eBay,amazon]
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 2 team members
- · 20 tickets a month
- · Custom domain
- · Email and contact form support
- · Free forever
Starter
- · 100 tickets per month
- · 2 team members
- · AI Copilot for draft replies
- · Auto-reply configuration
- · Customer and order linking
- · Email and contact form support
Growth
- · AI Copilot for draft replies
- · Analytics dashboard
- · Auto-assignment rules
- · Custom email templates
- · Fulfilment Scanner
- · Unlimited team members
Enterprise Plan
- · $36 for Two Agents
- · 50+ Apps
- · All Enterprise Plan Features
- · Multiple Stores
- · Unlimited Mailbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time.
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
- Streamline customer support from one dashboard.
- Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- A custom Form helps the customer to send an instant query from the Shopify front.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SDesk |  Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SDesk | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 7(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | SDesk | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month(ahead) | $36/month |
| Longest free trial | Not listed | 30 days |
| Plans listed | 3 | 1 |
Listing
| Measure | SDesk | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Shopify category rank | #88(ahead) | #146 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 6, 2026 | May 19, 2017 |
| Languages | 1 | 1 |
| Developer | SDesk | Webkul Software Pvt Ltd |
FAQ
SDesk and Webkul Helpdesk Support‑UVdesk: common questions
- Is SDesk or Webkul Helpdesk Support‑UVdesk cheaper?
- Only SDesk lists a free plan. Paid plans start at $9/month for SDesk and $36/month for Webkul Helpdesk Support‑UVdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, SDesk or Webkul Helpdesk Support‑UVdesk?
- On the Shopify App Store: SDesk 5.0 from 1 reviews and Webkul Helpdesk Support‑UVdesk 5.0 from 7 reviews.
- What features does each app list that the other doesn’t?
- SDesk lists 8 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Auto-reply. Webkul Helpdesk Support‑UVdesk lists 1 the others don’t mention, such as Help center. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 30, 2026 for SDesk, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 30, 2026 for SDesk, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.