SDesk vs SupportRetriever AI Assisted
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 30, 2026 for SDesk, Oct 13, 2026 for SupportRetriever AI Assisted.
The short answer
- Only SDesk lists a free plan. Paid plans start at $9/month for SDesk and $0.99/month for SupportRetriever AI Assisted.
- SDesk lists 10 features SupportRetriever AI Assisted’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Free
- · 2 team members
- · 20 tickets a month
- · Custom domain
- · Email and contact form support
- · Free forever
Starter
- · 100 tickets per month
- · 2 team members
- · AI Copilot for draft replies
- · Auto-reply configuration
- · Customer and order linking
- · Email and contact form support
Growth
- · AI Copilot for draft replies
- · Analytics dashboard
- · Auto-assignment rules
- · Custom email templates
- · Fulfilment Scanner
- · Unlimited team members
Pro
- · Increase to 1k inbound messages p/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
SupportRetriever adds a branded support form to your storefront and routes submissions into a simple inbox. Conversations are threaded per customer, and each request includes Shopify customer and order details so you can respond faster and keep support organized. Let AI assist you with intelligent reply suggestions for every customer message.
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
- Hide your email with a branded support form
- Spam protection for incoming requests
- Chat-like inbox with threaded conversations
- AI-Powered Reply Suggestions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SDesk |  SupportRetriever AI Assisted |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SDesk | SupportRetriever AI Assisted |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | SDesk | SupportRetriever AI Assisted |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month | $0.99/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 3 | 1 |
Listing
| Measure | SDesk | SupportRetriever AI Assisted |
|---|---|---|
| Shopify category rank | #87(ahead) | #250 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 6, 2026 | Feb 16, 2026 |
| Languages | 1 | 1 |
| Developer | SDesk | Amitay Tweeto |
FAQ
SDesk and SupportRetriever AI Assisted: common questions
- Is SDesk or SupportRetriever AI Assisted cheaper?
- Only SDesk lists a free plan. Paid plans start at $9/month for SDesk and $0.99/month for SupportRetriever AI Assisted. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- SDesk lists 10 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 30, 2026 for SDesk, Oct 13, 2026 for SupportRetriever AI Assisted; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 30, 2026 for SDesk, Oct 13, 2026 for SupportRetriever AI Assisted. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.