SDesk vs Squire: AI Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 30, 2026 for SDesk, Oct 13, 2026 for Squire.
The short answer
- On the Shopify App Store: SDesk 5.0 from 1 reviews and Squire 2.9 from 2 reviews.
- Only SDesk lists a free plan. Paid plans start at $9/month for SDesk and $49/month for Squire.
- SDesk lists 7 features Squire’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 2 team members
- · 20 tickets a month
- · Custom domain
- · Email and contact form support
- · Free forever
Starter
- · 100 tickets per month
- · 2 team members
- · AI Copilot for draft replies
- · Auto-reply configuration
- · Customer and order linking
- · Email and contact form support
Growth
- · AI Copilot for draft replies
- · Analytics dashboard
- · Auto-assignment rules
- · Custom email templates
- · Fulfilment Scanner
- · Unlimited team members
Starter
- · 100 billable conversations included.
- · All features & integrations.
- · Unlimited seats.
Growth
- · 400 billable conversations included.
- · All features & integrations.
- · Unlimited seats.
Pro
- · 1,000 billable conversations included.
- · All features & integrations.
- · Unlimited seats.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
What if 60% of last night's support tickets were already resolved when you opened your inbox? Squire is AI customer support built on your actual store data. It reads real orders, tracking numbers, and your policies, then drafts or sends accurate replies across email, chat, Instagram, and Messenger. Start in manual mode: review every AI reply before it sends.
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
- AI drafts replies for order status, damage claims, and FAQs.
- Connect support email and storefront chat into one unified inbox.
- Use rules to choose when Squire auto-sends or keeps replies manual.
- Pulls answers from a simple knowledge base built on Shopify data.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SDesk |  Squire |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SDesk | Squire |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 2.9 ★ |
| App Store reviews | 1 | 2(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
SDesk and Squire: common questions
- Is SDesk or Squire cheaper?
- Only SDesk lists a free plan. Paid plans start at $9/month for SDesk and $49/month for Squire. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, SDesk or Squire?
- On the Shopify App Store: SDesk 5.0 from 1 reviews and Squire 2.9 from 2 reviews.
- What features does each app list that the other doesn’t?
- SDesk lists 7 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Contact form. Squire lists 3 the others don’t mention, such as Chatbot, Escalation, Rule-based triggers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 30, 2026 for SDesk, Oct 13, 2026 for Squire; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 30, 2026 for SDesk, Oct 13, 2026 for Squire. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.