SDesk vs Snoooz AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 30, 2026 for SDesk, Oct 13, 2026 for Snoooz AI.
The short answer
- Only SDesk lists a free plan. Paid plans start at $9/month for SDesk and $49/month for Snoooz AI.
- SDesk lists 9 features Snoooz AI’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Free
- · 2 team members
- · 20 tickets a month
- · Custom domain
- · Email and contact form support
- · Free forever
Starter
- · 100 tickets per month
- · 2 team members
- · AI Copilot for draft replies
- · Auto-reply configuration
- · Customer and order linking
- · Email and contact form support
Growth
- · AI Copilot for draft replies
- · Analytics dashboard
- · Auto-assignment rules
- · Custom email templates
- · Fulfilment Scanner
- · Unlimited team members
Snoooz Teams
- · Advanced AI training (helpdesk, website)
- · All features from Pro, plus
- · Analytics
- · Connect to your website (reply to leads)
- · Email forwarding & routing
- · Loop in team members (CC/BCC)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
Snoooz helps merchants manage their customer support inbox by automatically drafting and sending replies to emails using real Shopify data. When customers ask about orders, shipping, returns, or account details, Snoooz retrieves the relevant information and generates accurate, ready-to-send responses.
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
- Answer customer emails using order, shipping, and customer data
- Automatically draft replies to common customer inquiries
- Organize and categorize incoming customer support emails
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SDesk |  Snoooz AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SDesk | Snoooz AI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
SDesk and Snoooz AI: common questions
- Is SDesk or Snoooz AI cheaper?
- Only SDesk lists a free plan. Paid plans start at $9/month for SDesk and $49/month for Snoooz AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- SDesk lists 9 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Contact form. Snoooz AI lists 2 the others don’t mention, such as Chatbot, Self-service. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 30, 2026 for SDesk, Oct 13, 2026 for Snoooz AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 30, 2026 for SDesk, Oct 13, 2026 for Snoooz AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.