Replyco ‑ eCommerce Helpdesk vs Unanimity
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- On the Shopify App Store: Replyco 4.3 from 12 reviews and Unanimity 5.0 from 1 reviews.
- Paid plans start at $45/month for Replyco and $490/month for Unanimity.
- Replyco lists 7 features Unanimity’s listing doesn’t mention, including Contact form, Live chat, Multi-store.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
L
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 8-15
M
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 4-7
S
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 1-3
Basic
- · 200 tickets per month
- · 3 AI support agents
- · AI handles carrier claims
- · Omni-channel chat, ticket & mail
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWith Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free.
Simplify your e-commerce support with an AI that goes beyond chatting. Unanimity AI automatically handles returns, refunds, shipping labels, and customer inquiries across multiple channels. Our AI is able to automatically contact carriers for orders issues and more. It’s simple to set up: connect your accounts, set brand prompts, and let the AI do the work.
- Connect to all major selling channels and social media platforms.
- View and reply to all messages from one place.
- Access important customer and order data when viewing a message.
- Automate message management with auto-assign, auto-responders and more.
- Centralize customer inquiries from multiple channels into one unified interface
- AI provides context-aware, autonomous responses using your uploaded resources.
- Let the AI directs complex tickets to team members using smart routing function
- AI Assistant helps employees draft responses to routed tickets efficiently.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Replyco |  Unanimity |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Replyco | Unanimity |
|---|---|---|
| App Store rating | 4.3 ★ | 5.0 ★(ahead) |
| App Store reviews | 12(ahead) | 1 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Replyco and Unanimity: common questions
- Is Replyco or Unanimity cheaper?
- Paid plans start at $45/month for Replyco and $490/month for Unanimity. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Replyco or Unanimity?
- On the Shopify App Store: Replyco 4.3 from 12 reviews and Unanimity 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Replyco lists 7 the others don’t mention, such as Contact form, Live chat, Multi-store, Response templates. Unanimity lists 4 the others don’t mention, such as AI responses, Chatbot, Phone, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.