Replyco ‑ eCommerce Helpdesk vs Ticketify – Support Tickets
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Replyco, Oct 16, 2026 for Ticketify.
The short answer
- Only Ticketify lists a free plan. Paid plans start at $45/month for Replyco and $4.99/month for Ticketify.
- Replyco lists 12 features Ticketify’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
L
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 8-15
M
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 4-7
S
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 1-3
Free
- · 1 support area
- · 5 support tickets per month
- · Customer support portal
- · No email notifications
- · Storefront ticket form
- · Ticket management dashboard
Entry
- · 1 support area
- · 25 tickets per month
- · Basic ticket inbox
- · Customer email notifications
- · Storefront ticket form
- · Ticket status management
Starter
- · 250 tickets per month
- · 3 support areas
- · Editable customer auto-reply
- · Everything in Entry
- · Remove Ticketify branding
- · Staff notification recipients
Pro
- · 1,000 tickets per month
- · Advanced ticket filters
- · Email templates
- · Everything in Starter
- · Internal notes
- · Saved replies
Business
- · Custom branding
- · Customer and order lookup
- · Everything in Pro
- · Reporting and export
- · SLA and urgent routing
- · Ticket assignment
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWith Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free.
Customers send a request through a form on your storefront. It arrives in Ticketify as a ticket, linked to their customer profile and orders, so you can see what they bought without switching tabs. Sort tickets by support area, tag, priority and status, assign them to a teammate, and leave internal notes the customer never sees.
- Connect to all major selling channels and social media platforms.
- View and reply to all messages from one place.
- Access important customer and order data when viewing a message.
- Automate message management with auto-assign, auto-responders and more.
- Manage customer support tickets and conversations from one workspace
- Organize requests with support areas, tags, priorities, and ticket statuses
- Assign tickets to team members and keep internal notes with each request
- Use saved replies to respond to common customer questions faster
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Replyco |  Ticketify |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Replyco | Ticketify |
|---|---|---|
| App Store rating | 4.3 ★ | Not published |
| App Store reviews | 12 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Replyco and Ticketify: common questions
- Is Replyco or Ticketify cheaper?
- Only Ticketify lists a free plan. Paid plans start at $45/month for Replyco and $4.99/month for Ticketify. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Replyco lists 12 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Escalation. Ticketify lists 3 the others don’t mention, such as Customer notifications, FAQs, Help center. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Replyco, Oct 16, 2026 for Ticketify; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Replyco, Oct 16, 2026 for Ticketify. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.