Replori: AI Customer Support vs TideReply
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Replori, Nov 5, 2026 for TideReply.
The short answer
- Paid plans start at $14/month for Replori and $39/month for TideReply.
- TideReply lists 9 features Replori’s listing doesn’t mention, including AI chatbots, Chat window, Color and font.
Head to head
Starter
- · 150 AI support tickets
- · 50 image analyses
- · AI Suggested Replies
- · Confidence-Based Auto-Send
- · Live Chat
- · Reports Dashboard
Growth
- · 200 image analyses
- · 400 AI support tickets
- · Advanced Automation Workflows
- · Everything in Starter Plan
- · Remove Branding
- · Weekly AI Action Plan
Pro
- · 500 image analyses
- · 900 AI support tickets
- · Advanced Reporting Exports
- · Everything in Growth Plan
- · Priority Support
Essential
- · 100 AI conversations a month
- · AI chat trained on your store
- · Order tracking in chat
- · Pauses at your limit. No surprise bills
- · Resets every month, yearly plan too
- · Unlimited teammates and live takeover
Growth
- · 500 AI conversations a month
- · Everything in Essential
- · Resets every month, yearly plan too
Scale
- · 1,200 AI conversations a month
- · Everything in Essential
- · Resets every month, yearly plan too
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReplori is an AI chat widget that automatically answers customer questions about products, orders, shipping, and store policies. It syncs your Shopify catalog, analyzes product images, and learns from past support tickets to refine responses over time.
TideReply adds an AI support chat to your storefront, trained on your products, pages, policies, and FAQ. Customers get instant answers in their own language. Shoppers can ask about their own order and see fulfillment and tracking status after their order number and email are verified. When AI is not enough, the conversation hands off to you for live chat, and email support is included.
- AI chat trained on your product catalog, policies, and past support tickets
- Real-time order tracking and status lookup inside chat
- AI analyzes product images for smarter answers and recommendations
- Auto-escalate low-confidence conversations to human support
- AI chat answers customer questions from your products, pages, and policies
- Customers can check their order status and tracking inside the chat
- Take over any conversation live when a customer needs a human
- Replies in the customer's language automatically
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Replori |  TideReply |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Replori | TideReply |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Replori and TideReply: common questions
- Is Replori or TideReply cheaper?
- Paid plans start at $14/month for Replori and $39/month for TideReply. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Replori lists 7 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Feedback surveys. TideReply lists 9 the others don’t mention, such as AI chatbots, Chat window, Color and font, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Replori, Nov 5, 2026 for TideReply; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Replori, Nov 5, 2026 for TideReply. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.