Repliva: AI Customer Support vs Trexa Order Tracking AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Repliva, Nov 1, 2026 for Trexa Order Tracking AI.
The short answer
- Only Trexa Order Tracking AI lists a free plan. Paid plans start at $100/month for Repliva and $19/month for Trexa Order Tracking AI.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Repliva
- · $30 per started block of 200 extra
- · 500 successful analyses per 30-day cycle
- · AI replies with Shopify store context
- · Successful reanalyses count toward usage
- · Unlimited free analyses during trial
Free
- · 10 premium orders/month
- · AI order assistant
- · Basic post-purchase analytics
- · Branded order tracking page
- · Email support
- · Self-serve cancellation requests
Starter
- · Dropshipping mode
- · Everything in Free
- · Priority email support
- · Product recommendations on tracking page
- · Revenue impact dashboard
- · Up to 200 premium orders/month
Growth
- · AI auto-reply
- · Everything in Starter
- · Priority support
- · Self-serve returns and exchanges
- · Store credit and return alternatives
- · Up to 500 premium orders/month
Pro
- · Advanced post-purchase analytics
- · Everything in Growth
- · Priority support
- · Proactive delivery alerts
- · Up to 1,000 premium orders/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepliva connects your support inbox to Shopify orders, tracking, payments and store policies. It classifies requests and prepares replies using your products, FAQs and brand voice. Review drafts, manage follow-ups and inspect refunds, or connect ChatGPT, Claude Code or a local AI harness through MCP. A compatible MCP setup is required; available actions depend on the client and enabled tools and permissions.
Trexa replaces your tracking app, your support inbox, and your returns app with one AI-native post-purchase platform. Customers get a branded tracking page with an AI assistant that answers delivery, return, cancellation, and order questions using real order data and store policies.
- Answer a lot of emails in less then 5 minutes.
- Directly connect to your customer support email . (it’s not an AI assistant)
- Manage everything from refund , tracking, directly through the app
- Branded order tracking page with realtime shipment status from all major carrier
- AI assistant answers shipping, returns, and order questions using your policies
- Support inbox with AI-drafted replies so your team responds significantly faster
- Automated returns flow checks eligibility and guides customers through requests
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Repliva |  Trexa Order Tracking AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Repliva | Trexa Order Tracking AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 5 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Repliva | Trexa Order Tracking AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $100/month | $19/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 1 | 4 |
Listing
| Measure | Repliva | Trexa Order Tracking AI |
|---|---|---|
| Shopify category rank | #203 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Mar 16, 2026 |
| Languages | 2 | 1 |
| Developer | Antonino Lombardo | SaaSpero LLC |
FAQ
Repliva and Trexa Order Tracking AI: common questions
- Is Repliva or Trexa Order Tracking AI cheaper?
- Only Trexa Order Tracking AI lists a free plan. Paid plans start at $100/month for Repliva and $19/month for Trexa Order Tracking AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Repliva, Nov 1, 2026 for Trexa Order Tracking AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Repliva, Nov 1, 2026 for Trexa Order Tracking AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.