Repli AI vs Repliva: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 29, 2026 for Repli AI, Nov 3, 2026 for Repliva.
The short answer
- Paid plans start at $49/month for Repli AI and $100/month for Repliva.
- Repli AI lists 18 features Repliva’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
Growth
Starter + AI Start
Scale
Growth + AI Growth
Pro
Scale + AI Scale
Pro + AI Pro
Repliva
- · $30 per started block of 200 extra
- · 500 successful analyses per 30-day cycle
- · AI replies with Shopify store context
- · Successful reanalyses count toward usage
- · Unlimited free analyses during trial
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRepli AI is your advanced AI helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. The app includes AI Co Pilot, ticket management, automations, and comprehensive reporting features (tickets, response times, CSAT, and more). Additional capabilities include ticket tagging, templated responses, and a chat widget.
Repliva connects your support inbox to Shopify orders, tracking, payments and store policies. It classifies requests and prepares replies using your products, FAQs and brand voice. Review drafts, manage follow-ups and inspect refunds, or connect ChatGPT, Claude Code or a local AI harness through MCP. A compatible MCP setup is required; available actions depend on the client and enabled tools and permissions.
- AI-Powered Response Generation with Brand Customisation
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more
- Answer a lot of emails in less then 5 minutes.
- Directly connect to your customer support email . (it’s not an AI assistant)
- Manage everything from refund , tracking, directly through the app
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Repli AI |  Repliva |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Repli AI | Repliva |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Repli AI and Repliva: common questions
- Is Repli AI or Repliva cheaper?
- Paid plans start at $49/month for Repli AI and $100/month for Repliva. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Repli AI lists 18 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 29, 2026 for Repli AI, Nov 3, 2026 for Repliva; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 29, 2026 for Repli AI, Nov 3, 2026 for Repliva. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.