REP AI: AI Sales & Support vs Reponse: Chat/Support/Loyalty
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for REP AI, Oct 30, 2026 for Reponse.
The short answer
- Paid plans start at $104/month for REP AI and $39/month for Reponse.
- REP AI lists 37 features Reponse’s listing doesn’t mention, including A/B testing, Agent avatar, AI chatbots.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pay-as-you-Grow
- · 100 free visitors a month
- · AI Sales skills
- · Chat support
- · Self-serve onboarding
- · Up to 100 products
Starter plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Custom branding
- · Email support
- · Up to 1,000 products
Basic Plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Chat support
- · Custom branding
- · Up to 2,000 products
Standard Plan
- · AI Sales skills
- · AI training
- · Chat support
- · Custom branding
- · Product recommendations
- · Up to 50K visitors/mo
1,000 AI actions
- · 1 action = 1 customer served or 1 draft
- · 1,000 AI actions included each month
- · 14-day free trial, up to 500 actions
- · All AI agents, unlimited team seats
- · Then $0.05 per extra AI action
3,000 AI actions
- · 1 action = 1 customer served or 1 draft
- · 14-day free trial, up to 1,500 actions
- · 3,000 AI actions included each month
- · All AI agents, unlimited team seats
- · Then $0.05 per extra AI action
10,000 AI actions
- · 1 action = 1 customer served or 1 draft
- · 10,000 AI actions included each month
- · 14-day free trial, up to 5,000 actions
- · All AI agents, unlimited team seats
- · Then $0.05 per extra AI action
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureREP AI is one AI agent that sells and supports on your Shopify store. It starts conversations based on shopper behavior, recommends products from your live catalog and edits the cart right in chat. It resolves order status, returns, cancellations and address changes, then hands the rest to Rep Inbox, Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel with the history attached.
Reponse runs customer experience inside your Shopify admin: a shared inbox with human live chat, tickets with assignment and SLA, customer profiles and segments, loyalty points and referrals. Add as many team members as you need. The AI agents work from day one: they guide shoppers to checkout, find orders and start returns in the chat, sort tickets and draft replies. Your team takes over at any time.
- Behavioral AI approaches site visitors when they need help = increased CVR
- Conversational AI provides service, sales, & support = more sales & less tickets
- Brand Intelligence: AI learns & expresses your unique brand in-chat = on-brand
- AI Training: Train your AI to make it even more knowledgeable & on-brand
- Créez une communauté privée ou publique autour de votre marque
- Real-time intent detection from post-click behavior
- Analysez les données et l'engagement pour booster vos ventes
- Conversational lead capture with deep buyer qualification
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | REP AI |  Reponse |
|---|---|---|
| Detected stores | 472 | Not published |
| Net store change, 28 days | −15 | 0 |
| Stores added, 28 days | 17 | Not enough data |
| Big-brand share | 24% | Not enough data |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | REP AI | Reponse |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 125 | Not published |
| New reviews, 28 days | 7 | Not enough data |
| Reviewers a year or more in | 18% | Not enough data |
FAQ
REP AI and Reponse: common questions
- Is REP AI or Reponse cheaper?
- Paid plans start at $104/month for REP AI and $39/month for Reponse. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- REP AI lists 37 the others don’t mention, such as A/B testing, Agent avatar, AI chatbots, AI recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for REP AI, Oct 30, 2026 for Reponse; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for REP AI, Oct 30, 2026 for Reponse. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.