Regards Kim vs ShieldDesk ‑ AI Support Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Regards Kim, Oct 27, 2026 for ShieldDesk.
The short answer
- Only ShieldDesk lists a free plan. Paid plans start at $49/month for Regards Kim and $9/month for ShieldDesk.
- Regards Kim lists 3 features ShieldDesk’s listing doesn’t mention, including AI summaries, Customer notifications, Unified inbox.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Unlimited
- · AI drafts replies from live store data
- · Connects directly to your Gmail inbox
- · Finds orders and tracking instantly
- · Handles refunds, exchanges and WISMO
- · Learns your brand voice over time
- · Prioritises emails that need replies
Free
- · 50 messages per month
- · AI drafts from live order data
- · All channels in one inbox
- · All features included
- · Spam filtered automatically
Starter
- · 1,000 messages per month
- · All features included
- · Auto-answers order status
- · Cancel, refund or reroute orders
- · Reports, saved replies, team inbox
Pro
- · 5,000 messages per month
- · All features included
- · Auto-answers order status
- · Priority support
- · Reports, saved replies, team inbox
Business
- · 20,000 messages per month
- · All features included
- · Dedicated onboarding
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRegards Kim helps online stores move through customer emails faster with AI-powered inbox drafting. It connects Gmail with your Shopify orders, customer details, tracking updates, and store policies, then prepares accurate draft replies for the support messages that usually slow your team down.
ShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop.
- Drafts replies using your live Shopify data
- Pulls order, tracking, and shipping info automatically
- Drafts replies for returns, refunds, and shipping questions
- Learns from your edits to match your voice over time
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Regards Kim |  ShieldDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Regards Kim | ShieldDesk |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Regards Kim | ShieldDesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month | $9/month(ahead) |
| Longest free trial | 7 days | 7 days |
| Plans listed | 1 | 4 |
Listing
| Measure | Regards Kim | ShieldDesk |
|---|---|---|
| Shopify category rank | Not enough data | #96 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 6, 2026 | May 18, 2026 |
| Languages | 1 | 1 |
| Developer | Vitality Industries | Approid Tech |
FAQ
Regards Kim and ShieldDesk: common questions
- Is Regards Kim or ShieldDesk cheaper?
- Only ShieldDesk lists a free plan. Paid plans start at $49/month for Regards Kim and $9/month for ShieldDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Regards Kim lists 3 the others don’t mention, such as AI summaries, Customer notifications, Unified inbox. ShieldDesk lists 2 the others don’t mention, such as Contact form, Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Regards Kim, Oct 27, 2026 for ShieldDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Regards Kim, Oct 27, 2026 for ShieldDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.