Refund Insights vs ReturnSense (retired)
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of May 19, 2026 for Refund Insights, Oct 13, 2026 for ReturnSense (retired).
The short answer
- Only ReturnSense (retired) lists a free plan.
- Refund Insights lists 1 features ReturnSense (retired)’s listing doesn’t mention, including Automated refunds.
Head to head
ReturnSense Solo
ReturnSense Team
ReturnSense Agency
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEvery refund costs you money, but not knowing why customers return products costs you even more. Refund Insights automatically emails customers a short survey after every refund and collects the reason for return. Results appear in an analytics dashboard, broken down by product and reason. Once installed, surveys send on their own — no manual work required.
Most merchants lack visibility into why returns happen and which products drive the most refund volume. ReturnSense imports order and refund data to surface return rates, amounts, and trends by product, variant, and reason code. Review return requests, approve, reject, or propose alternatives to save the sale. Configure return policies with auto-approval rules and exchange handling.
- Automatic survey emails sent to customers after every refund
- Analytics dashboard showing return reasons broken down by product
- Customizable survey reasons and email branding with your store name
- One-click survey responses make it easy for customers to give feedback
- Refund analytics dashboard with return rates, gross sales, and net sales.
- Product and variant drilldowns to identify top-returned items.
- Return request management with approve, reject, and save-the-sale workflows.
- Weekly email digests with anomaly and spike alerts.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Refund Insights |  ReturnSense (retired) |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Refund Insights | ReturnSense (retired) |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Refund Insights | ReturnSense (retired) |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $79/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 3 |
Listing
| Measure | Refund Insights | ReturnSense (retired) |
|---|---|---|
| Shopify category rank | #248 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Apr 27, 2026 |
| Languages | 1 | 1 |
| Developer | Operator Labs | MoLabs LLC |
FAQ
Refund Insights and ReturnSense (retired): common questions
- Is Refund Insights or ReturnSense (retired) cheaper?
- Only ReturnSense (retired) lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Refund Insights lists 1 the others don’t mention, such as Automated refunds. ReturnSense (retired) lists 1 the others don’t mention, such as Manual refunds. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of May 19, 2026 for Refund Insights, Oct 13, 2026 for ReturnSense (retired); estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of May 19, 2026 for Refund Insights, Oct 13, 2026 for ReturnSense (retired). Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.