Refund Insights vs ReturnKey: Spot Return Abuse
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of May 19, 2026 for Refund Insights, Oct 17, 2026 for ReturnKey.
The short answer
- Only ReturnKey lists a free plan.
- Refund Insights lists 1 features ReturnKey’s listing doesn’t mention, including Automated refunds.
Head to head
Free
- · Last 30 days of refund data
- · Refund and return trends
- · Top 5 worst-returning products
Standard
- · 90-day history, builds after install
- · CSV export of refund reports
- · Customer return flags
- · Full ranking of worst-returning products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEvery refund costs you money, but not knowing why customers return products costs you even more. Refund Insights automatically emails customers a short survey after every refund and collects the reason for return. Results appear in an analytics dashboard, broken down by product and reason. Once installed, surveys send on their own — no manual work required.
ReturnKey shows you who is behind your refunds and which products they come from. It reads your Shopify refunds and returns, ranks your worst-returning products, and flags customers whose refund patterns deserve a second look, like repeat returners and rapid refunds. It only flags. You decide what to do. Your last 60 days of refunds import at install, so the dashboard starts full on day one.
- Automatic survey emails sent to customers after every refund
- Analytics dashboard showing return reasons broken down by product
- Customizable survey reasons and email branding with your store name
- One-click survey responses make it easy for customers to give feedback
- Identify your top 5 worst-returning SKUs and see exactly how much each one costs
- Detect fraud signals: chronic returners, rapid refunds, and red flags
- Track return trends over 30, 60, or 90 days with real-time dollar loss estimates
- Get actionable fix recommendations: sizing guides, policy changes, and exchanges
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Refund Insights |  ReturnKey |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Refund Insights | ReturnKey |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Refund Insights | ReturnKey |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $20/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 2 |
Listing
| Measure | Refund Insights | ReturnKey |
|---|---|---|
| Shopify category rank | #248 | #228(ahead) |
| Shopify App Charts | Not on this week’s charts | #9 on Pricing moves in Returns and exchanges |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Feb 24, 2026 |
| Languages | 1 | 1 |
| Developer | Operator Labs | ReturnKey |
FAQ
Refund Insights and ReturnKey: common questions
- Is Refund Insights or ReturnKey cheaper?
- Only ReturnKey lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Refund Insights lists 1 the others don’t mention, such as Automated refunds. ReturnKey lists 1 the others don’t mention, such as Manual refunds. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of May 19, 2026 for Refund Insights, Oct 17, 2026 for ReturnKey; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of May 19, 2026 for Refund Insights, Oct 17, 2026 for ReturnKey. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.