redchat vs SupportReply
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- redchat lists 6 features SupportReply’s listing doesn’t mention, including Analytics, Auto-assign, Customer notifications.
Head to head
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Start
- · 50 Automated Replies per Month
Grow
- · 350 Automated Replies per Month
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- · 1000 Automated Replies per Month
Enterprise
- · 10,000 Automated Replies per Month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRedChat conecta tu tienda con un agente de IA que atiende a tus clientes en WhatsApp, Instagram, Facebook y email. Identifica la intención del mensaje, accede al pedido del cliente, y responde con información real: estado de envío, política de cambios, disponibilidad de productos. Los casos que requieren criterio humano se derivan a tu equipo con todo el contexto ya cargado.
Reply to Instagram DMs instantly with AI-powered support that boosts satisfaction and saves time. Customers get real-time shipping updates by entering their order number, or answers to FAQs you control. You can customize your bot’s name, set up tailored responses, and get notified when a human needs to step in.
- Capitán: agente de IA que responde consultas sobre pedidos, envíos y productos
- Inbox único para todos tus canales de comunicación.
- Clasificación automática por tipo de consulta: envío, cambio, stock, pago.
- Instantly reply to Instagram DMs with AI
- Provide real-time shipping updates using order number
- Customizable FAQ replies for common questions
- Your customers can request a human and you'll get notified in the app
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  redchat |  SupportReply |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | redchat | SupportReply |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | redchat | SupportReply |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $4.99/month |
| Longest free trial | Not listed | 10 days |
| Plans listed | 1 | 4 |
Listing
| Measure | redchat | SupportReply |
|---|---|---|
| Shopify category rank | #20(ahead) | #263 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 23, 2026 | Aug 13, 2025 |
| Languages | 2 | 1 |
| Developer | redautomations | WJETH Ventures |
FAQ
redchat and SupportReply: common questions
- What features does each app list that the other doesn’t?
- redchat lists 6 the others don’t mention, such as Analytics, Auto-assign, Customer notifications, Email. SupportReply lists 4 the others don’t mention, such as Escalation, FAQs, Self-service, Social media. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.