Reclaim: AI Support Agent vs Vaarden
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Reclaim, Oct 14, 2026 for Vaarden.
The short answer
- Paid plans start at $29/month for Reclaim and $49/month for Vaarden.
- Vaarden lists 6 features Reclaim’s listing doesn’t mention, including Auto-reply, FAQs, Help center.
Head to head
Starter
- · Order-grounded replies + guardrails
- · Unlimited AI ticket resolutions
- · WISMO / return / exchange triage
Growth
- · Configurable refund guardrails
- · Shadow / assisted / autonomous
- · Unlimited AI ticket resolutions
Pro
- · Full audit log + escalation flow
- · Priority support + data export
- · Unlimited AI ticket resolutions
Starter
- · 2 seats / 1 mailbox
- · 50 ai convos/mo
- · AI-drafted replies
- · Knowledge base (Answers + learning)
- · Order context & matched to emails
- · Refunds & discount codes
Growth
- · 500 ai convos/mo
- · 8 seats / 3 mailboxes
- · Mail import (history)
- · Managed returns & order cancellations
- · ShipStation sync
- · Unlimited saved Answers
Scale
- · 2500 ai convos/mo
- · Advanced analytics
- · Branded email (white-label)
- · Premium model / fast mode
- · Send from your own domain
- · unlimited seats / 10 mailboxes
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a resolution within your policy. It classifies intent, sentiment, and urgency, then drafts a reply in your brand voice based on the actual order, tracking, and refund history. Refund guardrails send out-of-policy requests to a human instead of paying them automatically.
Vaarden turns your Shopify support inbox into AI-assisted help. It reads each customer email, matches it to their order, and drafts a reply in your brand's voice using that order's real details. You review every reply before it sends. It learns your tone from past replies and answers common questions from a knowledge base you control.
- Auto-triage every ticket by intent, sentiment, and urgency
- Replies grounded in the real order, tracking, and refund history
- Guardrails escalate out-of-policy refunds to a human
- Drafts replies in your brand's voice, grounded in the customer's real order
- You approve every reply before it's sent to the customer
- Self-service returns and exchanges with photos, approvals, and refunds
- Auto-refunds a return once the item is scanned delivered back to you
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Reclaim |  Vaarden |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Reclaim | Vaarden |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Reclaim and Vaarden: common questions
- Is Reclaim or Vaarden cheaper?
- Paid plans start at $29/month for Reclaim and $49/month for Vaarden. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Reclaim lists 1 the others don’t mention, such as Escalation. Vaarden lists 6 the others don’t mention, such as Auto-reply, FAQs, Help center, Order tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Reclaim, Oct 14, 2026 for Vaarden; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Reclaim, Oct 14, 2026 for Vaarden. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.