Reclaim: AI Support Agent vs SupportPrep AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Reclaim, Oct 13, 2026 for SupportPrep AI.
The short answer
- Paid plans start at $29/month for Reclaim and $29/month for SupportPrep AI.
- Reclaim lists 3 features SupportPrep AI’s listing doesn’t mention, including Customer notifications, Email, Escalation.
Head to head
Starter
- · Order-grounded replies + guardrails
- · Unlimited AI ticket resolutions
- · WISMO / return / exchange triage
Growth
- · Configurable refund guardrails
- · Shadow / assisted / autonomous
- · Unlimited AI ticket resolutions
Pro
- · Full audit log + escalation flow
- · Priority support + data export
- · Unlimited AI ticket resolutions
Starter
- · 300 tickets/month
- · Inbound webhook
- · Manual tickets
Growth
- · 1,500 tickets/month
- · Batch processing
- · Policy library
Pro
- · 8,000 tickets/month
- · Batch processing
- · Policy library
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a resolution within your policy. It classifies intent, sentiment, and urgency, then drafts a reply in your brand voice based on the actual order, tracking, and refund history. Refund guardrails send out-of-policy requests to a human instead of paying them automatically.
`SupportPrep AI helps merchants prepare customer support replies from manual tickets and inbound webhooks. It matches messages to Shopify order context, applies store policies, flags identity or safety risks, and creates a draft for a human to review. The app does not automatically send replies, refund orders, cancel orders, or edit orders.`
- Auto-triage every ticket by intent, sentiment, and urgency
- Replies grounded in the real order, tracking, and refund history
- Guardrails escalate out-of-policy refunds to a human
- Draft replies from tickets with order context
- Flag identity mismatch and safety risks
- Use store policies to guide support drafts
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Reclaim |  SupportPrep AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Reclaim | SupportPrep AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Reclaim | SupportPrep AI |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month | $29/month |
| Longest free trial | 14 days | 3 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Reclaim | SupportPrep AI |
|---|---|---|
| Shopify category rank | #227 | #68(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 6, 2026 | Jul 2, 2026 |
| Languages | 1 | 1 |
| Developer | CGN Media Group LLC | Phoenix White |
FAQ
Reclaim and SupportPrep AI: common questions
- Is Reclaim or SupportPrep AI cheaper?
- Paid plans start at $29/month for Reclaim and $29/month for SupportPrep AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Reclaim lists 3 the others don’t mention, such as Customer notifications, Email, Escalation. SupportPrep AI lists 1 the others don’t mention, such as Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Reclaim, Oct 13, 2026 for SupportPrep AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Reclaim, Oct 13, 2026 for SupportPrep AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.