Reclaim: AI Support Agent vs Resolver Connect
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Reclaim, Oct 13, 2026 for Resolver Connect.
The short answer
- Paid plans start at $29/month for Reclaim and $59/month for Resolver Connect.
- Resolver Connect lists 14 features Reclaim’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Starter
- · Order-grounded replies + guardrails
- · Unlimited AI ticket resolutions
- · WISMO / return / exchange triage
Growth
- · Configurable refund guardrails
- · Shadow / assisted / autonomous
- · Unlimited AI ticket resolutions
Pro
- · Full audit log + escalation flow
- · Priority support + data export
- · Unlimited AI ticket resolutions
Solo
- · 1 store, 1 seat
- · 300 tickets/month
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
Team
- · 2,500 tickets/month
- · 3 stores, 3 team seats
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
Portifolio
- · 6,000 tickets/month
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
- · Unlimited stores, 10 seats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a resolution within your policy. It classifies intent, sentiment, and urgency, then drafts a reply in your brand voice based on the actual order, tracking, and refund history. Refund guardrails send out-of-policy requests to a human instead of paying them automatically.
Resolver connects your support inbox and your Shopify store, then handles the repetitive tickets for you. It reads each incoming email, identifies the customer and their order, and drafts an accurate reply the customer's own language. You review and approve each reply, or enable auto-send once you trust it. Replies come from your own address, so customers only ever see your brand. Built for lean teams.
- Auto-triage every ticket by intent, sentiment, and urgency
- Replies grounded in the real order, tracking, and refund history
- Guardrails escalate out-of-policy refunds to a human
- Drafts a reply to every support email, grounded in the real order details
- Auto-resolves common tickets: order status, tracking, returns and refunds
- Replies in the customer's own language, from your own support address
- Review and approve, or auto-send once you trust it: you stay in control
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Reclaim |  Resolver Connect |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Reclaim | Resolver Connect |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Reclaim | Resolver Connect |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month(ahead) | $59/month |
| Longest free trial | 14 days | 7 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Reclaim | Resolver Connect |
|---|---|---|
| Shopify category rank | #227 | #148(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 6, 2026 | Sep 2, 2026 |
| Languages | 1 | 1 |
| Developer | CGN Media Group LLC | Resolver.Chat |
FAQ
Reclaim and Resolver Connect: common questions
- Is Reclaim or Resolver Connect cheaper?
- Paid plans start at $29/month for Reclaim and $59/month for Resolver Connect. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Reclaim lists 1 the others don’t mention, such as Customer notifications. Resolver Connect lists 14 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Reclaim, Oct 13, 2026 for Resolver Connect; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Reclaim, Oct 13, 2026 for Resolver Connect. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.