Reclaim: AI Support Agent vs Remora
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Reclaim, Oct 14, 2026 for Remora.
The short answer
- Only Remora lists a free plan. Paid plans start at $29/month for Reclaim and $29/month for Remora.
- Remora lists 8 features Reclaim’s listing doesn’t mention, including AI summaries, Analytics, Auto-reply.
Head to head
Starter
- · Order-grounded replies + guardrails
- · Unlimited AI ticket resolutions
- · WISMO / return / exchange triage
Growth
- · Configurable refund guardrails
- · Shadow / assisted / autonomous
- · Unlimited AI ticket resolutions
Pro
- · Full audit log + escalation flow
- · Priority support + data export
- · Unlimited AI ticket resolutions
Free
- · 50 AI draft replies
- · AI classification
- · Analytics dashboard
- · CSAT surveys
- · Email integration
- · Shopify integration
Starter
- · 500 AI draft replies
- · Email support
- · Everything in Free
Pro
- · 3000 AI draft replies
- · Everything in Free
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a resolution within your policy. It classifies intent, sentiment, and urgency, then drafts a reply in your brand voice based on the actual order, tracking, and refund history. Refund guardrails send out-of-policy requests to a human instead of paying them automatically.
Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox.
- Auto-triage every ticket by intent, sentiment, and urgency
- Replies grounded in the real order, tracking, and refund history
- Guardrails escalate out-of-policy refunds to a human
- Unified inbox with full Shopify order, customer, and tracking context
- AI ticket classification and draft replies with human-in-the-loop approval
- Process refunds, cancellations, and discounts without leaving the inbox
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Reclaim |  Remora |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Reclaim | Remora |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Reclaim and Remora: common questions
- Is Reclaim or Remora cheaper?
- Only Remora lists a free plan. Paid plans start at $29/month for Reclaim and $29/month for Remora. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Reclaim lists 1 the others don’t mention, such as Customer notifications. Remora lists 8 the others don’t mention, such as AI summaries, Analytics, Auto-reply, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Reclaim, Oct 14, 2026 for Remora; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Reclaim, Oct 14, 2026 for Remora. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.