Re:amaze AI Helpdesk & Chat vs shamz.ai ChatBot WhatsApp
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Re:amaze AI Helpdesk & Chat, Oct 14, 2026 for shamz.ai ChatBot WhatsApp.
The short answer
- Only shamz.ai ChatBot WhatsApp lists a free plan. Paid plans start at $29/month for Re:amaze AI Helpdesk & Chat and $26.50/month for shamz.ai ChatBot WhatsApp.
- Re:amaze AI Helpdesk & Chat lists 44 features shamz.ai ChatBot WhatsApp’s listing doesn’t mention, including Agent analytics, Agent avatar, AI responses.
Head to head
Customer service, chatbot, live chat, ticketing, FAQ platform
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Re:amaze Basic
- · 1K Free Push Notifications
- · 5 AI Agent resolutions per user/mo
- · FAQ
- · Live Chat and Chatbots (unlimited)
- · Social Integrations
- · Trainable AI Intents
Re:amaze Pro
- · 10 AI Agent resolutions per user/mo
- · Advanced Reports
- · Basic Features +
- · Custom Domains
- · Live View
- · Multi-Store
Re:amaze Starter
Re:amaze Plus
- · 20 AI Agent resolutions per user/mo
- · 2K Free Push Notifications
- · Basic + Pro +
- · Co-Browse
- · Departments
- · FAQ History
Free
- · 1 deployment channel
- · 150 conversations/month
- · Google & Outlook Calendar sync
- · Instagram DM channel
- · Knowledge base (5 website + 150 docs)
- · Service desk & ticketing
Solo
- · 300 conversations/month
- · AI assistant skill
- · Google & Outlook Calendar sync
- · Instagram DM channel
- · Knowledge base (1 website + 150 docs)
- · Service desk & ticketing
Starter
- · 1 deployment channel
- · 1000 conversations/month
- · Appointment booking
- · FAQ automation
- · Google & Outlook Calendar sync
- · Instagram DM channel
Team
- · 3 deployment channel
- · 3 team members (seats)
- · 5000 conversations/month
- · Appointment booking
- · FAQ automation
- · Google & Outlook Calendar sync
Growth
- · 10000 conversations/month
- · 4 AI assistant skill
- · 5 deployment channel
- · Google & Outlook Calendar sync
- · Instagram DM channel
- · Knowledge base (5 website + 150 docs)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRe:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent.
shamz.ai is an AI front desk platform built for businesses in the Gulf region. It connects to your Shopify store and lets your customers book appointments, create support tickets, and get answers to common questions through a single chat widget on your website. The chatbot works in both Arabic and English and automatically detects your customer's language.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
- Arabic and English AI chatbot with automatic language detection
- Appointment booking with calendar and time slots
- Live agent handoff with real-time inbox and notifications
- Product search, stock checks, and order tracking via chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Re:amaze AI Helpdesk & Chat |  shamz.ai ChatBot WhatsApp |
|---|---|---|
| Detected stores | 1,778 | Not published |
| Net store change, 28 days | +31 | 0 |
| Stores added, 28 days | 85 | Not enough data |
| Big-brand share | 27% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Re:amaze AI Helpdesk & Chat | shamz.ai ChatBot WhatsApp |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 181 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Re:amaze AI Helpdesk & Chat | shamz.ai ChatBot WhatsApp |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $26.50/month(ahead) |
| Longest free trial | 14 days | 30 days |
| Plans listed | 4 | 5 |
Listing
| Measure | Re:amaze AI Helpdesk & Chat | shamz.ai ChatBot WhatsApp |
|---|---|---|
| Shopify category rank | #14 | #718 |
| Shopify App Charts | #2 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 1, 2014 | May 21, 2026 |
| Languages | 1 | 2 |
| Developer | Reamaze | Shamz for Artificial Intelligence LLC |
FAQ
Re:amaze AI Helpdesk & Chat and shamz.ai ChatBot WhatsApp: common questions
- Is Re:amaze AI Helpdesk & Chat or shamz.ai ChatBot WhatsApp cheaper?
- Only shamz.ai ChatBot WhatsApp lists a free plan. Paid plans start at $29/month for Re:amaze AI Helpdesk & Chat and $26.50/month for shamz.ai ChatBot WhatsApp. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Re:amaze AI Helpdesk & Chat lists 44 the others don’t mention, such as Agent analytics, Agent avatar, AI responses, AI summaries. shamz.ai ChatBot WhatsApp lists 3 the others don’t mention, such as Cart recovery, Review requests, Shipping alerts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Re:amaze AI Helpdesk & Chat, Oct 14, 2026 for shamz.ai ChatBot WhatsApp; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Re:amaze AI Helpdesk & Chat, Oct 14, 2026 for shamz.ai ChatBot WhatsApp. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.