Re:amaze AI Helpdesk & Chat vs Sevidesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Re:amaze AI Helpdesk & Chat, Nov 3, 2026 for Sevidesk.
The short answer
- Only Sevidesk lists a free plan. Paid plans start at $29/month for Re:amaze AI Helpdesk & Chat and $19/month for Sevidesk.
- Re:amaze AI Helpdesk & Chat lists 16 features Sevidesk’s listing doesn’t mention, including Agent avatar, AI summaries, Cross-sell.
Head to head
Customer service, chatbot, live chat, ticketing, FAQ platform
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Re:amaze Basic
- · 1K Free Push Notifications
- · 5 AI Agent resolutions per user/mo
- · FAQ
- · Live Chat and Chatbots (unlimited)
- · Social Integrations
- · Trainable AI Intents
Re:amaze Pro
- · 10 AI Agent resolutions per user/mo
- · Advanced Reports
- · Basic Features +
- · Custom Domains
- · Live View
- · Multi-Store
Re:amaze Starter
Re:amaze Plus
- · 20 AI Agent resolutions per user/mo
- · 2K Free Push Notifications
- · Basic + Pro +
- · Co-Browse
- · Departments
- · FAQ History
Starter
- · Basic CRM
- · Core ticketing
- · Email support channel
- · Spam Control
- · Ticket management
Growth
- · AI response suggester (Mini AI models)
- · Automations & Integrations
- · Business hours
- · Everything in Starter
- · Pre-written responses
- · RBAC (3 roles out-of-the-box)
Professional
- · AI Chatbot / Live Chat
- · Custom roles & permissions
- · Everything in Growth
- · GPT-6.1 Sol (best quality model)
- · Multi-channel support
- · Priority support from Sevidesk
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRe:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent.
Sevidesk is built differently. We give you transparently affordable enterprise-grade AI chatbot (Hybrid & Full Auto modes), a multi-channel ticketing system, self-updating AI-native help center and live chat. Simply plug in your own OpenAI API key.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
- Help desk—manage all customer interactions in a unified, easy-to-use, interface
- Auto-Assign Tickets—automatically route tickets to the appropriate agent or team
- AI Reply Suggester—amplify speed, quality, and consistency in agent replies
- Automations—your invisible assistant who never sleeps and never misses a ticket
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Re:amaze AI Helpdesk & Chat |  Sevidesk |
|---|---|---|
| Detected stores | 1,765 | Not published |
| Net store change, 28 days | +29 | 0 |
| Stores added, 28 days | 85 | Not enough data |
| Big-brand share | 27% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Re:amaze AI Helpdesk & Chat | Sevidesk |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 181 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Re:amaze AI Helpdesk & Chat | Sevidesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $19/month(ahead) |
| Longest free trial | 14 days | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Re:amaze AI Helpdesk & Chat | Sevidesk |
|---|---|---|
| Shopify category rank | #14(ahead) | #238 |
| Shopify App Charts | #2 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 1, 2014 | Sep 22, 2026 |
| Languages | 1 | 1 |
| Developer | Reamaze | Sevidesk Inc. |
FAQ
Re:amaze AI Helpdesk & Chat and Sevidesk: common questions
- Is Re:amaze AI Helpdesk & Chat or Sevidesk cheaper?
- Only Sevidesk lists a free plan. Paid plans start at $29/month for Re:amaze AI Helpdesk & Chat and $19/month for Sevidesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Re:amaze AI Helpdesk & Chat lists 16 the others don’t mention, such as Agent avatar, AI summaries, Cross-sell, Emojis and stickers. Sevidesk lists 1 the others don’t mention, such as Discounts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Re:amaze AI Helpdesk & Chat, Nov 3, 2026 for Sevidesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Re:amaze AI Helpdesk & Chat, Nov 3, 2026 for Sevidesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.